Bengaluru, Jan 6: Cab aggregators are once again in news for the wrong reasons after an Ola cab driver misbehaved with a 34-year-old woman passenger and even threatened to kill her when she raised an alarm.
But what followed was worse. The woman, a software engineer, immediately called the Ola emergency number following which they asked her to check if the driver was drunk. She later pressed the emergency button on the Ola app but received a message asking her to dial 100. After the aggregator failed to help her, she said she was lucky to be saved by the public.
Reacting to the incident, an Ola spokesperson said, “We regret the unfortunate incident and have immediately terminated the driver-partner from the platform upon receiving the complaint.”
Shruthi G (name changed), an employee at a software company at Bagmane Tech Park in Mahadevapura, booked an Ola cab after her work in the evening of January 3. She booked pick-up stops at two locations as she had to pick her four-year-old daughter from the day-care centre, which is 2 km away from her house.
However, around 6.22 pm, when the cab reached Malleshpalya near Kids Castle, the driver did not stop the vehicle. He asked her to get down at the last drop location. She told him to stop and tried to open the doors but he locked the doors, insisting that she sit in the car. When she resisted, he held her hands and abused her; he even threatened to kill her if she raised an alarm.
The victim said she pressed the emergency button on the app twice but only got a message advising her to call the police.
When she called the Ola emergency number, the person at the other end asked about her condition and to check whether the driver was drunk. They called back after one-and-a-half hours when she was filing a complaint at the police station.
“Ola did not make any efforts to reach out to the police or do anything to track my location and help me in that situation,” she said.
The victim called 100 and the staffer at the control room asked her which area she was in. Since she was familiar with the area, Shruthi was able to give her location.
“First they told me that the area comes under Baiyappanahalli. Later, they said it comes under HAL. Finally, they figured out the location. It took 20 minutes for the police to reach the spot,” she said.
What saved Shruti was her sheer instinct and luck. Alone in the cab, she started raising an alarm. Luckily, commuters in the other vehicles next to the cab noticed her screaming for help and stopped the driver.
“If this is the kind of security Ola provides its customer, it is very questionable,” she said. “If we have to really call the police during an emergency then why they put out the number and emergency button, it’s a waste of time during that crucial situation. If they directly told us to dial 100 during an emergency, it will save time. Lakhs of commuters take Ola cabs thinking it is safe but they have no mechanism to check their drivers and track their customers in danger.”
Baiyappanahalli police said the accused Bhimashankar Malged was arrested and remanded in judicial custody following the complaint.
Comments
now innocent children are also not spared by hindutva
These kids are like clan flowers not seen the world. Very innocent.
How a person can have hatred OR enmity with such innocent kids.
This guy does not represent all Hindus, this is his own corrupt ideology. However his fellow Hindus have responsibility to correct him, to change him by hook OR Crook. One guy spoils the name of entire community is not acceptable in the civil society.
We are with the saddened parents and friends of these kids.
Uneducated goons and their leaders.....expected......when this guy dies please notify in media so the whole world can comment....Sattadu ondu naai alla ....municipality garbagige haaki....
shame on him no matter what he is or which religion he belongs to, he is not worthy of being human.. if he has no mercy for humanity.. put those aside, we have more people from different community who prayed for all those blessed souls.. today i attended juma in one of masjid.. and there was dua after prayer including these children's n all those who passed away in such tragedy. #beahumanfirst #humanityismypriority
RSS and Bajrangi has become more dangerous for human. They started to think like animals.
After worshiping stone for many years their heart has became stones permanently.
WHAT one can expect from this inhumans, cruel communal minds,even animals have mercy to each others and they express it some forms, but these so called chad.....is are now proved to be worse than that.. may the almighty creator protect the people of our nation from such ANTI HUMANS..
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