Bengaluru, Jan 16: Amping up the online payment experience for consumers, Razorpay, the leading full-stack financial services company, today launched a new product, Instant Refunds for businesses.
This new feature activates refunds and credits the customer's source account across payment methods such as credit card, net banking, and UPI within a minute of initiation.
India is one of the fastest-growing online retail markets today. About 71 per cent of internet users in the country purchase products online. Today, the refund process has two major pain points for both the end customer and the business.
First, a delay of five-seven business days for the customer in receiving the money because of multiple intermediaries like the acquiring bank, issuing bank and the networks (VISA/MasterCard/Rupay).
Second, the lack of transparency during the entire refund process for both the customer and the business. This long cycle of processing refunds is a significant problem with every popular payment method in the industry.
By issuing refunds instantly, Razorpay will help businesses retain their customers, build trust through an improved hassle-free payment experience and provide complete transparency on refunds to both the business and the end-user.
This new feature will also reduce the dependence on manpower as every refund issue on an average leads to ten service emails or calls from customer support teams.
"Instant Refunds are the new normal and central to great customer experience. A lot of consumers fail to use online payment methods as they feel getting refunds through an online platform is a very time-consuming task; hence they prefer CoD as the best alternative. Given the technological advancements being made in the fin-tech ecosystem, its fair for customers to expect refunds as fast as possible. A solution like Instant Refunds will not only help build consumer confidence in digital payments but also reduce losses for e-commerce companies where CoD has become an expensive option with more than 50 per cent online transactions made through cash", said Shashank Kumar, CTO & Co-founder of Razorpay.
"Our Instant Refunds feature ensures that the refund is processed at a 3600x faster pace than the normal expected time of five-seven business days. The team is focused on creating new technologies designed to make the entire payment lifecycle hassle-free. We believe this new feature will make customers experience a notch higher, help brands create a competitive advantage, and even make them more profitable", he added.
Razorpay's growth has been uphill, particularly in the last two years. With a 500 per cent growth in 2019, the company has been witnessing a healthy growth rate of 35 per cent month-on-month.
The company also recently launched its corporate credit cards for its partner businesses, RazorpayX current accounts, support for freelancers and homepreneurs, and acquired Opfin, a payroll and HR management software company.
Currently powering payments for over 800,000 businesses including the likes of Indigo, BSE, Thomas Cook, Reliance, SpiceJet, Aditya Birla, Sony, and Oyo, the team plans to increase this count to 1,400,000 by this year. The full-stack financial solutions company expects a 4x growth in its revenue by the end of the next fiscal year.
This story is provided by NewsVoir. ANI will not be responsible in any way for the content of this article.
Comments
anybody got their grevences answered here
corporation lights of cemetrey not glowing since two months. On 1st November 2019 is holy souls day. Kindly repair the lights at the earliest.
Fr. Joseph J. Lobo
Parish Priest
Street light is not working since 15 days. On 23rd July 2019 complaint lodged with Mobile No7353933410. Till date they are not responding
hello / madam
Keeping the city clean is our duty. I know not everybody is following that. We need some awareness program
to keep our city clean green and hygenic. Its our duty to keep the environment clean and place around us.
But it is also the duty of Corporation to maintain the cleanliness aroud the city, in some parts of the city like market, near clock tower circle its not been getting cleaned from past few days. Please do the needfull for betterment of tomorrow
thank you
Dear Madam, I have purchased 1 BHK flat in Green City, Vamadapadav on October, 2013 and paid full amount to builder T3 Urban Developers LTD. As per agreement possession was in December, 2015 but still building is not ready.
There were 5 buildings in Green City and at a time builder started 3 buildings construction work. I have purchased middle of the building and that building 1st floor slab only completed and since long time work stopped.
Last year builder agreed to give me flat in 1st building but building’s interior work is still pending and since 1 year work totally stopped.
Presently builder is not picking call or not responding for query. It seems that he is cheating with me. Kindly help me to resolve this issue. I will be grateful to you.
Sir/Madam,
Four street lights are not working on Raghavendra Matt Road, Hosabettu, Surathkal since long.
The roads are in Shabby condition and hence difficult in the night to Padastrians.
Kindly arrange to replace the treet lights on Main road, Raghavendra Matt Road, Hosabettu, near and after the Areca Field.
the kalbavi road in kottara ashok nagar was provided with ugd pipe line during last year. as usual the centre of road was dug up in march 2018 for this purpose making the road not motorable during the monsoon of 2018.
the asphalt work is now planned now during nov2018 by mcc. this road is very narrow and not having the foot path or road side drain at all.
both the ugd agency as well as the asphalting agency have put the muck/soil on the sides of the road, making it now impossible to walk when there is traffic. also during monsoons , storm water from the entire stretch for about 500 ft will flow on this road itself which is diverted to my compound/pure water sump due to the faulty work of mcc.
in spite of repeated requests/complaints to the commissioner,corporators, engineers of mcc, publishing of the photos of the same in some news papers,action is yet to be taken.
now at least it is requested to remove all the above dumped muck /soil on either sides of this road which is also preventing the entry of monsoon water th the existing drain near the starting point of sagar court.
Street light not working at kulai kavinakallu 2nd street
Relevant department has to look into the matter seriously and work on it and mark the matter as closed so that its notified as closed. Its a good move for public and public workers to work hand in hand
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