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Mangaluru Airport conferred int'l award for customer satisfaction

[email protected] (CD Network | Photos by Suresh)
October 29, 2015

Mangaluru, Oct 29: Out of 16 international and 37 domestic airports in the country, Mangaluru International Airport (MIA), Airports Authority India was awarded with World Quality Commitment (WQC) 'International Star Award' under the Gold Category, at the 29th International WQC Convention held on October 24-25 in Paris, France.

MIA Airport Director J T Radhakrishna represented and received the award for the airport at the convention in Paris.

Addressing reporters at a press conference in the airport premises on Thursday, Mr Radhakrishna said that MIA was the only airport in India that was selected for the WQC award in the aviation sector.

The award has been awarded by Business Initiative Directions (BID) in Madrid, Spain to recognise the contribution of Mangaluru International Airport in terms of quality, leadership and excellence. The airport was selected for the Award by the WQC Selection Committee on the basis of criteria such as total quality management, Quality Commitment principles, ISO 9000, customer satisfaction, business results, continuous developments for passenger amenities, innovation, growth and facilities to stakeholders, he said.

He informed that the level of customer satisfaction index at Mangaluru International Airport had improved from 4.35 to 4.82 between July and December 2014, making it the second highest ranking among airports in the country. The airport had also received of 4.92 (out of 5) in cleanliness, which is another major component in quality service to customers, he said, adding that it was important to maintain the quality of improvement in the airport and bring new innovations.

The airport also saw the highest growth of nearly 12 percent in air traffic in India, he told reporters.

Speaking on the occasion, KCCI president Rammohan said that the award secured by MIA was the first feather in the cap for Mangaluru for becoming a Smart City.

CISF Deputy Commandant (Mangaluru International Airport) Amith Kumar, Air India Express station manager Nagesh Shetty, Pandit's Health Resort president L Goel and others were present on the occasion.

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Comments

abdelteef
 - 
Monday, 28 Mar 2016

Good hope towards for any thing in this company

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coastaldigest.com news network
May 29,2020

Mangaluru, May 29: Several non-resident Kannadigas from various Gulf countries including Kingdom of Saudi Arabia on Thursday, May 28, interacted with Dakshina Kannada MP Nalin Kumar Kateel through a video conference and urged him to allow the Kannadigas stranded in the Middle East to return by facilitating the operation of repatriation flights.

The development comes amidst reports that lack of preparedness on parts of the local authorities in Karnataka compelling the Centre to delay the operation of flights from Middle East to Mangaluru and Bengaluru airports.

“We have never forgotten you. We will take necessary steps for your safe return to the homeland as soon as possible,” assured Mr Kateel after paying heed to the complaints of non-resident Kannadigas.

The video conference was organised by Ravi Shetty, ex president of Kannada Sangha Qatar.

Praveen Kumar Shetty, president, Karnataka NRI Forum of UAE, Sarvottam Shetty of UAE Karnataka Sangha, Avikshit Rai, Ravi Shetty, former president of Qatar Kannada Sangha, Santosh Shetty of Riyadh Karnataka NRI Forum, Zakariya Jokatte, president of Dammam Karnataka NRI Forum, Mohammad Mansoor, president of Bahrain Indian Overseas Congress, NS Shetty Kuwait, Pradeep Shetty of Kannada Sangha Bahrain, Karunakar Rao, Shashidhar Shetty Oman, Rajesh of Kuwait Kannada Sangha, Ramesh Bhandari, M E Muloor and Sunil Kulkarni among others participated in the video conference.

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Agencies
June 20,2020

Bengaluru, Jun 20: A 56-year-old head constable, who had tested positive for the coronavirus infection a couple of days ago and was undergoing treatment, died on Saturday, police said.

The deceased, attached to the Kalasipalya police station, was being treated at Victoria Hospital here, they said.

This the second death of a policeman in the state due to COVID-19. The first one was an assistant sub-inspector attached to the V V Puram traffic police station.

Officials said the deceased constable was among nine others who had tested positive for COVID-19.

Meanwhile, an ASI with the Wilson Garden traffic police station here has also reportedly tested positive. According to sources, the ASI is undergoing treatment at a designated hospital and the station has been sanitised. His contacts are being quarantined. 

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News Network
July 12,2020

Tumakuru, Jul 12: A four-year-old boy was killed by a leopard at Rajendrapur hamlet at Hasige Hobli village near Huliyurdurga in Kunigal taluk.

Police said on Sunday that this was the third such attack by big cats in the district in a span of six months.

Forest officials said that the boy had gone with his mother to wash clothes at a tank and the animal attacked him while playing there on Saturday late evening. 

A passerby who witnessed the incident scared the animal, it escaped leaving the boy’s body behind.

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