1. Home
  2. Mangaluru Airport conferred int'l award for customer satisfaction

Mangaluru Airport conferred int'l award for customer satisfaction

[email protected] (CD Network | Photos by Suresh)
October 29, 2015

Mangaluru, Oct 29: Out of 16 international and 37 domestic airports in the country, Mangaluru International Airport (MIA), Airports Authority India was awarded with World Quality Commitment (WQC) 'International Star Award' under the Gold Category, at the 29th International WQC Convention held on October 24-25 in Paris, France.

MIA Airport Director J T Radhakrishna represented and received the award for the airport at the convention in Paris.

Addressing reporters at a press conference in the airport premises on Thursday, Mr Radhakrishna said that MIA was the only airport in India that was selected for the WQC award in the aviation sector.

The award has been awarded by Business Initiative Directions (BID) in Madrid, Spain to recognise the contribution of Mangaluru International Airport in terms of quality, leadership and excellence. The airport was selected for the Award by the WQC Selection Committee on the basis of criteria such as total quality management, Quality Commitment principles, ISO 9000, customer satisfaction, business results, continuous developments for passenger amenities, innovation, growth and facilities to stakeholders, he said.

He informed that the level of customer satisfaction index at Mangaluru International Airport had improved from 4.35 to 4.82 between July and December 2014, making it the second highest ranking among airports in the country. The airport had also received of 4.92 (out of 5) in cleanliness, which is another major component in quality service to customers, he said, adding that it was important to maintain the quality of improvement in the airport and bring new innovations.

The airport also saw the highest growth of nearly 12 percent in air traffic in India, he told reporters.

Speaking on the occasion, KCCI president Rammohan said that the award secured by MIA was the first feather in the cap for Mangaluru for becoming a Smart City.

CISF Deputy Commandant (Mangaluru International Airport) Amith Kumar, Air India Express station manager Nagesh Shetty, Pandit's Health Resort president L Goel and others were present on the occasion.

airindia 1

airindia 2

airindia 3

airindia 4

airindia 5

airindia 6

airindia 7

airindia 8

airindia 9

airindia 10

Comments

abdelteef
 - 
Monday, 28 Mar 2016

Good hope towards for any thing in this company

Add new comment

About text formats
  • Coastaldigest.com reserves the right to delete or block any comments.
  • Coastaldigset.com is not responsible for its readers’ comments.
  • Comments that are abusive, incendiary or irrelevant are strictly prohibited.
  • Please use a genuine email ID and provide your name to avoid reject.
News Network
March 30,2020

Bhatkal, Mar 30: Uttara Kannada district administration has decided to shift all those Bhatkal residents who have returned from abroad after March 15 to quarantine facilities in Bhatkal town to avoid further family contacts, Deputy Commissioner of Uttara Kannada K Harish Kumar said on Monday.

“All primary contacts identified are already in government quarantine facilities,” he said in a communique.

All people must cooperate to maintain social distancing to avoid further spread of COVID-19, he added.

Comments

Add new comment

About text formats
  • Coastaldigest.com reserves the right to delete or block any comments.
  • Coastaldigset.com is not responsible for its readers’ comments.
  • Comments that are abusive, incendiary or irrelevant are strictly prohibited.
  • Please use a genuine email ID and provide your name to avoid reject.
Agencies
May 1,2020

New Delhi, May 1: The Ministry of Home Affairs (MHA) on Friday issued an order under the Disaster Management Act, 2005 to further extend the lockdown for a further period of two weeks beyond May 4.

The current lockdown period is scheduled to end on May 3.

"After a comprehensive review and in view of the lockdown measures having led to significant gains, the COVID-19 situation in the country, Ministry of Home Affairs issued an order under the Disaster Management Act, 2005, today, to further extend the lockdown for a further period of two weeks beyond May 4, 2020," read the order of the Home Ministry.

In red zones and outside containment zones, certain activities including plying of cycle rickshaws and auto-rickshaws, taxis and cab aggregators, intra-district and inter-district plying of buses and barber shops, spas and salons will be prohibited in addition to those prohibited throughout India.

A limited number of activities will remain prohibited across the country, irrespective of the zone, including travel by air, rail, metro and inter-state movement by road, running of schools, colleges, and other educational and training/coaching institutions, the order said.

This came after Prime Minister Narendra Modi's meeting with chief ministers of several states last month where some of them suggested extension of lockdown.

Comments

Add new comment

About text formats
  • Coastaldigest.com reserves the right to delete or block any comments.
  • Coastaldigset.com is not responsible for its readers’ comments.
  • Comments that are abusive, incendiary or irrelevant are strictly prohibited.
  • Please use a genuine email ID and provide your name to avoid reject.
News Network
February 26,2020

Mysuru, Feb 26: Twenty-nine students of the Government Primary School fell sick after consuming milk supplied at the school on Wednesday morning at Kiranguru village, in Hanagodu hobli, in the hunsur taluk in the district.

Police said the students were immediately rushed to the primary health centre in Hanagodu and provided first aid.

Tahsildar and Police personnel visited the health centre and inquired about the health of the students. "All the students are responding to the treatment," sources said.

Comments

Add new comment

About text formats
  • Coastaldigest.com reserves the right to delete or block any comments.
  • Coastaldigset.com is not responsible for its readers’ comments.
  • Comments that are abusive, incendiary or irrelevant are strictly prohibited.
  • Please use a genuine email ID and provide your name to avoid reject.