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Mangaluru Airport conferred int'l award for customer satisfaction

[email protected] (CD Network | Photos by Suresh)
October 29, 2015

Mangaluru, Oct 29: Out of 16 international and 37 domestic airports in the country, Mangaluru International Airport (MIA), Airports Authority India was awarded with World Quality Commitment (WQC) 'International Star Award' under the Gold Category, at the 29th International WQC Convention held on October 24-25 in Paris, France.

MIA Airport Director J T Radhakrishna represented and received the award for the airport at the convention in Paris.

Addressing reporters at a press conference in the airport premises on Thursday, Mr Radhakrishna said that MIA was the only airport in India that was selected for the WQC award in the aviation sector.

The award has been awarded by Business Initiative Directions (BID) in Madrid, Spain to recognise the contribution of Mangaluru International Airport in terms of quality, leadership and excellence. The airport was selected for the Award by the WQC Selection Committee on the basis of criteria such as total quality management, Quality Commitment principles, ISO 9000, customer satisfaction, business results, continuous developments for passenger amenities, innovation, growth and facilities to stakeholders, he said.

He informed that the level of customer satisfaction index at Mangaluru International Airport had improved from 4.35 to 4.82 between July and December 2014, making it the second highest ranking among airports in the country. The airport had also received of 4.92 (out of 5) in cleanliness, which is another major component in quality service to customers, he said, adding that it was important to maintain the quality of improvement in the airport and bring new innovations.

The airport also saw the highest growth of nearly 12 percent in air traffic in India, he told reporters.

Speaking on the occasion, KCCI president Rammohan said that the award secured by MIA was the first feather in the cap for Mangaluru for becoming a Smart City.

CISF Deputy Commandant (Mangaluru International Airport) Amith Kumar, Air India Express station manager Nagesh Shetty, Pandit's Health Resort president L Goel and others were present on the occasion.

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Comments

abdelteef
 - 
Monday, 28 Mar 2016

Good hope towards for any thing in this company

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News Network
April 3,2020

Bengaluru, April 3: Karnataka Chief Minister BS Yediyurappa on Friday held a meeting with Muslim leaders and legislators, seeking their cooperation in containing COVID-19.

In a press statement, the Chief Minister BS Yediyurappa said that the Muslim leaders have agreed to give details of persons who visited Tablighi Markaz in Nijamuddin and has also assured that they will convince the attendees to undergo tests for coronavirus and also follow quarantine rules.

CM Yediyurappa also informed media that the Muslim leaders are also advising the members of their community to offer prayers at home and also to stay indoors to maintain social distancing during "azan".

Also, an appeal has been made to the Muslim community to cooperate with the health workers during the treatment.

The Karnataka Chief Minister also appealed the masses not to pay heed to any sort of rumours pertaning to COVID-19. "Let all of us strictly follow precautionary measures and win the battle over caronavirus."

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News Network
February 1,2020

Mysuru, Feb 1: The local police have arrested a man stabbed his irresponsible wife after she apparently hurt him with her naughty TikTok videos in Periyapatna of Mysuru district.

According to police, Srinivas stabbed his wife Savitha for TikTok videos where the latter featured with a different man.

The couple was not in good terms and was staying separately since few years. Savitha was residing in Mysuru and she used to send TikTok videos posing with another man to Srinivas.

The couple had two children, who reside with Srinivas, who was upset with the videos and invited Savitha to the birthday party of one of their children at Periyapatna.

He attacked her with a knife soon after she reached the function venue, Police said.

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News Network
June 15,2020

Mangaluru, Jun 15: NMAM Institute of Technology (NMAMIT), Nitte, is organizing a webinar on 'Engineering Education & Employment Prospects - Post COVID’ on June 20 from 10 am to 11 am.

Dr Niranjan N Chiplunkar, principal, NMAMIT, Prof (Dr) K Rajesh Shetty, dean (Admissions & Alumni Affairs) department of Electronics & Communication Engineering, NMAMIT and Prof Shalini K Sharma, head, Abhyuday, department of Counselling, Welfare, Training & Placement, NMAMIT, will be the resource persons for the event.

The panel will be discussing on engineering streams, career opportunities, how students are groomed for success etc. There will be a question and answer session before the conclusion of the webinar. Dr Grynal D’mello, assistant professor, department of Mechanical Engineering will be the moderator for the event.

Please visit https://forms.gle/nwrLuFoPNs57tfK56 for registrations.

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