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Mangaluru Airport conferred int'l award for customer satisfaction

[email protected] (CD Network | Photos by Suresh)
October 29, 2015

Mangaluru, Oct 29: Out of 16 international and 37 domestic airports in the country, Mangaluru International Airport (MIA), Airports Authority India was awarded with World Quality Commitment (WQC) 'International Star Award' under the Gold Category, at the 29th International WQC Convention held on October 24-25 in Paris, France.

MIA Airport Director J T Radhakrishna represented and received the award for the airport at the convention in Paris.

Addressing reporters at a press conference in the airport premises on Thursday, Mr Radhakrishna said that MIA was the only airport in India that was selected for the WQC award in the aviation sector.

The award has been awarded by Business Initiative Directions (BID) in Madrid, Spain to recognise the contribution of Mangaluru International Airport in terms of quality, leadership and excellence. The airport was selected for the Award by the WQC Selection Committee on the basis of criteria such as total quality management, Quality Commitment principles, ISO 9000, customer satisfaction, business results, continuous developments for passenger amenities, innovation, growth and facilities to stakeholders, he said.

He informed that the level of customer satisfaction index at Mangaluru International Airport had improved from 4.35 to 4.82 between July and December 2014, making it the second highest ranking among airports in the country. The airport had also received of 4.92 (out of 5) in cleanliness, which is another major component in quality service to customers, he said, adding that it was important to maintain the quality of improvement in the airport and bring new innovations.

The airport also saw the highest growth of nearly 12 percent in air traffic in India, he told reporters.

Speaking on the occasion, KCCI president Rammohan said that the award secured by MIA was the first feather in the cap for Mangaluru for becoming a Smart City.

CISF Deputy Commandant (Mangaluru International Airport) Amith Kumar, Air India Express station manager Nagesh Shetty, Pandit's Health Resort president L Goel and others were present on the occasion.

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Comments

abdelteef
 - 
Monday, 28 Mar 2016

Good hope towards for any thing in this company

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News Network
March 3,2020

Bengaluru, Mar 3: Bangalore Metropolitan Transport Corporation (BMTC) on Tuesday issued guidelines to its employees, as per advisory issued by World Health Organisation (WHO), to prevent the spread of coronavirus.

"The BMTC has provided general information on the topic and SOPs for daily life and operations to our employees as per advisory issued by the WHO. The corporation has started a communication campaign about Coronavirus indicating its characteristics, known ways of infection and recommended preventive measures. This information was distributed to the staff, drivers and conductors through Whatsapp, pamphlet and email," informed BMTC.

"The information was also distributed through pamphlets at bus stations. An awareness campaign is being taken up by sharing relevant information through social media," it added.

The BMTC further said that the circular was issued to create awareness among the cleaning personnel who work in depots.

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coastaldigest.com news network
July 30,2020

Manglauru, July 30: There will be no congregational prayer on Eid Al-Adha at the historic Eidgah mosque in Mangluru’s lighthouse hill this year due to covid-19 pandemic. 

The decision to suspend the Eid prayers in Eidgah was taken as per the guidelines issued by the State Board of Auqaf, said Haji Y Abdullah Kunhi, president of Zeenat Baksh Central Juma Masjid and Eidgah Masjid.

However, Eid prayer will be held at Zeenat Baksh Central Juma Masjid on July 31 at 7 a.m.

Muslims in coastal Karnataka will be celebrating Eid al-Adha on July 31 whereas Muslims in other parts of Karnataka and India are celebrating the festival on August 1.  

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News Network
May 4,2020

Mangaluru, May 4: In order to protect the frontline coronavirus fighters from the pathogen, students at Sahyadri College of Engineering & Management has developed face shields that will help the front-line healthcare workers.

Mr Johnson Tellis - Chief Innovation Officer, Mr Gautham Nayak - Design Engineer and DreamWorks Makerspacerun by determined students, supported by Sahyadri Start-up ecosystem, at Sahyadri College of Engineering & Management has headed the team.

The team took the initiative along with other maker communities in Mumbai, Bangalore, Delhi and the likes, with a pledge to produce and deliver 1 Million face shields across India. In three weeks, the team has contributed to the cause and delivered more than3500 face shields and a ventilator splitter for the Dakshina Kannada and Shimoga region.

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