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Mangaluru Airport conferred int'l award for customer satisfaction

[email protected] (CD Network | Photos by Suresh)
October 29, 2015

Mangaluru, Oct 29: Out of 16 international and 37 domestic airports in the country, Mangaluru International Airport (MIA), Airports Authority India was awarded with World Quality Commitment (WQC) 'International Star Award' under the Gold Category, at the 29th International WQC Convention held on October 24-25 in Paris, France.

MIA Airport Director J T Radhakrishna represented and received the award for the airport at the convention in Paris.

Addressing reporters at a press conference in the airport premises on Thursday, Mr Radhakrishna said that MIA was the only airport in India that was selected for the WQC award in the aviation sector.

The award has been awarded by Business Initiative Directions (BID) in Madrid, Spain to recognise the contribution of Mangaluru International Airport in terms of quality, leadership and excellence. The airport was selected for the Award by the WQC Selection Committee on the basis of criteria such as total quality management, Quality Commitment principles, ISO 9000, customer satisfaction, business results, continuous developments for passenger amenities, innovation, growth and facilities to stakeholders, he said.

He informed that the level of customer satisfaction index at Mangaluru International Airport had improved from 4.35 to 4.82 between July and December 2014, making it the second highest ranking among airports in the country. The airport had also received of 4.92 (out of 5) in cleanliness, which is another major component in quality service to customers, he said, adding that it was important to maintain the quality of improvement in the airport and bring new innovations.

The airport also saw the highest growth of nearly 12 percent in air traffic in India, he told reporters.

Speaking on the occasion, KCCI president Rammohan said that the award secured by MIA was the first feather in the cap for Mangaluru for becoming a Smart City.

CISF Deputy Commandant (Mangaluru International Airport) Amith Kumar, Air India Express station manager Nagesh Shetty, Pandit's Health Resort president L Goel and others were present on the occasion.

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Comments

abdelteef
 - 
Monday, 28 Mar 2016

Good hope towards for any thing in this company

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News Network
January 10,2020

Chikkamagaluru, Jan 10: At least 15 RSS activists protesting against the 16th Chikkamagaluru District Kannada Sahitya Sammelan at Sringeri were detained, Police said here on Friday.

The Sangh Parivar activists gathered near the entrance of the hall where the event was being held and started sloganeering against the election of the leftist Kalkuli Vittal Hegde as the president of the literary gathering. The police then interfered and detained several protesters to bring situation under control.

Despite protests from the right wing organisations, the event went ahead and began as per the schedule.

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News Network
July 25,2020

Bengaluru, Jul 25: Kalmane Kamegowda, the lake man who was recently praised by Prime Minister Narendra Modi during a recent Mann Ki Baat, is in serious condition after he tested positive for COVID-19, former Karnataka Chief Minister HD Kumaraswamy said on Saturday.

"The health condition of Lake Kamegowda is serious. It is our responsibility to save him. I demand that the state government make appropriate arrangements for emergency treatment," Kumaraswamy tweeted.

"The Prime Minister also praised him in Mann Ki Baat. Chief Ministers expressed appreciation. Only praising doesn't help him at this point of time. The government needs to come forward to treat him in a good hospital when he's sick," he said in the following tweet.

Kamegowda of Dasanadoddi village in Malavalli taluk had drawn the attention of the Prime Minister in the 66th 'Mann Ki Baat' for constructing ponds to conserve rainwater during the summer.

Responding to Kumaraswamy's remark, State Medical Education Minister Dr Sudhakar K said that he has already called up the Mandya Medical College and directed the hospital to admit and treat Kamegowda.

"As soon as I noticed the seriousness of Kamagowad's health, I called the director of the Mandya Medical College and informed him that he should be admitted to the hospital and treated. I pray to the Lord that the Kamagowadas who inspire the whole country will heal soon," Sudhakar K tweeted.

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News Network
April 11,2020

Bengaluru, Apr 11: Karnataka Pradesh Congress Committee (KPCC) president D K Shivakumar on Saturday lodged a complaint with Director General and Inspector General of Police Praveen Sood seeking action against four BJP leaders for their alleged communal statements.

In his petition, Mr Shivakumar cited remarks made by BJP MP Shobha Karandlaje, former union minister Anant kumar Hegde, MP Renukacharya and MLA Basanagouda Patil Yatnal were ''vituperative statements'' which were offences under Section 153A of the IPC.

The Congress leader alleged that the four leaders ''joined in a criminal conspiracy to create enmity between Hindus and the minority community.''

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