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Mangaluru Airport conferred int'l award for customer satisfaction

[email protected] (CD Network | Photos by Suresh)
October 29, 2015

Mangaluru, Oct 29: Out of 16 international and 37 domestic airports in the country, Mangaluru International Airport (MIA), Airports Authority India was awarded with World Quality Commitment (WQC) 'International Star Award' under the Gold Category, at the 29th International WQC Convention held on October 24-25 in Paris, France.

MIA Airport Director J T Radhakrishna represented and received the award for the airport at the convention in Paris.

Addressing reporters at a press conference in the airport premises on Thursday, Mr Radhakrishna said that MIA was the only airport in India that was selected for the WQC award in the aviation sector.

The award has been awarded by Business Initiative Directions (BID) in Madrid, Spain to recognise the contribution of Mangaluru International Airport in terms of quality, leadership and excellence. The airport was selected for the Award by the WQC Selection Committee on the basis of criteria such as total quality management, Quality Commitment principles, ISO 9000, customer satisfaction, business results, continuous developments for passenger amenities, innovation, growth and facilities to stakeholders, he said.

He informed that the level of customer satisfaction index at Mangaluru International Airport had improved from 4.35 to 4.82 between July and December 2014, making it the second highest ranking among airports in the country. The airport had also received of 4.92 (out of 5) in cleanliness, which is another major component in quality service to customers, he said, adding that it was important to maintain the quality of improvement in the airport and bring new innovations.

The airport also saw the highest growth of nearly 12 percent in air traffic in India, he told reporters.

Speaking on the occasion, KCCI president Rammohan said that the award secured by MIA was the first feather in the cap for Mangaluru for becoming a Smart City.

CISF Deputy Commandant (Mangaluru International Airport) Amith Kumar, Air India Express station manager Nagesh Shetty, Pandit's Health Resort president L Goel and others were present on the occasion.

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Comments

abdelteef
 - 
Monday, 28 Mar 2016

Good hope towards for any thing in this company

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News Network
March 4,2020

Bengaluru, Mar 4: A total of five people suspected of being infected with Coronavirus have been admitted to the isolation wards of Rajiv Gandhi Institute of Chest Diseases in Bengaluru.

Samples of these patients have been collected and their reports are likely to be received later today.

Karnataka Chief Minister BS Yediyurappa has assured people in state about preparedness to tackle Coronavirus.

Earlier in the day, Union Health Minister Dr Harsh Vardhan had said that there were 28 cases of Coronavirus in the country and added that universal screening of all international flights will begin to control the spread of the deadly virus.

Global deaths due to Coronavirus outbreak have risen above 3,000.

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News Network
July 3,2020

Mangaluru, Jul 3: Four central crime branch (CCB) police personnel tested positive for coronavirus on Friday in Dakshina Kannada district in Karnataka.

So far, eighteen police personnel, including an official of the ACP rank and 12 from Ullal police station, have tested positive for Covid-19 in the district in the last few days, police sources said.

A policeman from Mangaluru Rural station and another from Puttur station have also been infected.

All the personnel who tested positive have been admitted to the designated Covid-19 hospitals.

City police commissioner Vikash Kumar Vikash said adequate protection has been provided to police personnel who were fighting the pandemic and the members of their families.

As of Thursday, the total coronavirus cases in the district stood at 923 and the toll 18 while the state's infection count has crossed the 18,000 mark with 272 deaths.

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coastaldigest.com news network
May 29,2020

Dammam, May 29: A woman hailing from Mangaluru, who was waiting for repatriation amidst coronavirus lockdown in Saudi Arabia, passed away yesterday after a brief illness.

The deceased has been identified as Lateefa (55), wife of Abdul Azeez, a resident of Angaragundi near Baikampady on the outskirts of the city.

She had flown to Saudi Arabia in November 2019 along with her husband to spend some time with their NRI son in Dammam. They were supposed to return in April this year.

After the sudden cancellation of regular flights due to lockdown, they were waiting for the repatriation flights from Dammam to Mangaluru or Bengaluru.

Meanwhile, Lateefa’s health condition worsened and she was hospitalised. She passed away on Thursday without responding to any treatment. Last rites are expected to take place in Dammam.

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