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Mangaluru Airport conferred int'l award for customer satisfaction

[email protected] (CD Network | Photos by Suresh)
October 29, 2015

Mangaluru, Oct 29: Out of 16 international and 37 domestic airports in the country, Mangaluru International Airport (MIA), Airports Authority India was awarded with World Quality Commitment (WQC) 'International Star Award' under the Gold Category, at the 29th International WQC Convention held on October 24-25 in Paris, France.

MIA Airport Director J T Radhakrishna represented and received the award for the airport at the convention in Paris.

Addressing reporters at a press conference in the airport premises on Thursday, Mr Radhakrishna said that MIA was the only airport in India that was selected for the WQC award in the aviation sector.

The award has been awarded by Business Initiative Directions (BID) in Madrid, Spain to recognise the contribution of Mangaluru International Airport in terms of quality, leadership and excellence. The airport was selected for the Award by the WQC Selection Committee on the basis of criteria such as total quality management, Quality Commitment principles, ISO 9000, customer satisfaction, business results, continuous developments for passenger amenities, innovation, growth and facilities to stakeholders, he said.

He informed that the level of customer satisfaction index at Mangaluru International Airport had improved from 4.35 to 4.82 between July and December 2014, making it the second highest ranking among airports in the country. The airport had also received of 4.92 (out of 5) in cleanliness, which is another major component in quality service to customers, he said, adding that it was important to maintain the quality of improvement in the airport and bring new innovations.

The airport also saw the highest growth of nearly 12 percent in air traffic in India, he told reporters.

Speaking on the occasion, KCCI president Rammohan said that the award secured by MIA was the first feather in the cap for Mangaluru for becoming a Smart City.

CISF Deputy Commandant (Mangaluru International Airport) Amith Kumar, Air India Express station manager Nagesh Shetty, Pandit's Health Resort president L Goel and others were present on the occasion.

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Comments

abdelteef
 - 
Monday, 28 Mar 2016

Good hope towards for any thing in this company

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News Network
March 2,2020

Mangaluru/Mysuru, Mar 2:Unseasonal rain that lashed several parts of Dakshina Kannada, Udupi and Mysuru districts on Monday brought big relief from scorching heat experienced since last one week.

According to official sources here, the Port city received rain for more than two hours since 0500 hrs. Mangaluru, Thokkottu, Ullal, Kavoor, Bondel, Bejai and other areas surrounding Mangaluru experienced rainfall.

Power supply was disrupted following rainfall. The Indian Meteorological Department (IMD) has predicted 'generally cloudy sky' for Mangaluru on Monday.

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coastaldigest.com news network
May 31,2020

Udupi, May 31: As many as 10 people have been tested positive for coronavirus in Udupi district today. 

The district has registered a total of 187 positive cases so far. Majority of the positive cases in Udupi district have inter-state travel history to Maharashtra.

Meanwhile, 14 people including three children who recovered from COVID -19 discharged from Government Hospital in Kundapura, in Udupi district.

Kundapura AC Raju, DHO Dr Sudhirchandra Sooda, taluk medical officer Dr Nagabhushan Udupa handed over a rose to all the discharged. With this, a total of 64 persons have been recovered and discharged in the district.

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coastaldigest.com news network
May 24,2020

Udupi, May 24: As many as 23 people tested positive for coronavirus in Udupi in past 24 hours, according to the latest bulletin released by the health and family welfare department.

While 18 were tested positive till noon, five more tested postive by evening.

With this the total number of covid-19 cases in the district rose to 76 including a death. Three have recovered. There 72 active cases.

Among 23 fresh cases, many had reportedly come from Maharashtra. A 44-year-old woman had returned from UAE. A 26-year-old man returned from Telangana.

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