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Mangaluru Airport conferred int'l award for customer satisfaction

[email protected] (CD Network | Photos by Suresh)
October 29, 2015

Mangaluru, Oct 29: Out of 16 international and 37 domestic airports in the country, Mangaluru International Airport (MIA), Airports Authority India was awarded with World Quality Commitment (WQC) 'International Star Award' under the Gold Category, at the 29th International WQC Convention held on October 24-25 in Paris, France.

MIA Airport Director J T Radhakrishna represented and received the award for the airport at the convention in Paris.

Addressing reporters at a press conference in the airport premises on Thursday, Mr Radhakrishna said that MIA was the only airport in India that was selected for the WQC award in the aviation sector.

The award has been awarded by Business Initiative Directions (BID) in Madrid, Spain to recognise the contribution of Mangaluru International Airport in terms of quality, leadership and excellence. The airport was selected for the Award by the WQC Selection Committee on the basis of criteria such as total quality management, Quality Commitment principles, ISO 9000, customer satisfaction, business results, continuous developments for passenger amenities, innovation, growth and facilities to stakeholders, he said.

He informed that the level of customer satisfaction index at Mangaluru International Airport had improved from 4.35 to 4.82 between July and December 2014, making it the second highest ranking among airports in the country. The airport had also received of 4.92 (out of 5) in cleanliness, which is another major component in quality service to customers, he said, adding that it was important to maintain the quality of improvement in the airport and bring new innovations.

The airport also saw the highest growth of nearly 12 percent in air traffic in India, he told reporters.

Speaking on the occasion, KCCI president Rammohan said that the award secured by MIA was the first feather in the cap for Mangaluru for becoming a Smart City.

CISF Deputy Commandant (Mangaluru International Airport) Amith Kumar, Air India Express station manager Nagesh Shetty, Pandit's Health Resort president L Goel and others were present on the occasion.

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Comments

abdelteef
 - 
Monday, 28 Mar 2016

Good hope towards for any thing in this company

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News Network
February 13,2020

Mangaluru, Feb 13: The Customs Officers of Airport Team-II at Mangalore International Airport (MIA) on Thursday intercepted a passenger who attempted to smuggle gold worth Rs 9.39 lakhs.

The team led by Rajesh Poojary nabbed the passenger who attempted to smuggle 233.18 grams of gold strips concealed inside a rechargeable emergency light and solar sensor wall light.

The officials said a passenger named Mohammed Mahir Patla (24) from Kasaragod, who arrived from Dubai yesterday evening by Air India flight number IX384 attempted to smuggle the gold.

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coastaldigest.com news network
July 30,2020

Mangaluru, July 30: Under the KKMA Dream House (Home for Homeless) project, the Karnataka Branch of Kuwait Kerala Muslim Association built two new houses at Nelyadi in Puttur taluk (house # 12 & 13) and handed over the keys on 29th July 2020 to the two widows as an Eid al-Adha gift for them.

Mr. S.M. Basha, president of Sea Food Buyers Association, Mangaluru, Mr. Sajid A.K, president of Highland Islamic Forum (HIF), Mangaluru, Mr. S.M. Farooq, president of KKMA Karnataka State Committee and Mr. Abubakker Thumbay, Vice President of Karnataka Branch Religious Affairs graced the occasion as Chief Guests.

Mr. S.M. Basha along with other dignitaries handed over the House # 12 key to a widow with three daughters at Bail house in Nelyadi and Mr. Sajid A.K. handed over the House # 13 key to another widow with two children at Alampadi in Nelyadi. 

Ustaad Haneef Saqafi, Qateeb Badriya Juma Masjid Nelyadi, Advocate Ismail, Ex-President and present committee member, Abdul Qader, Secretary of Jamaat, Taj Umar, Treasurer of Jamath, City Abbu, Ex-President of Jamath were present.  Ustaad Haneef Saqafi did the dua prayers. Mr. Abdul Rehman,  Contractor of the two houses was also present.

Kuwait Kerala Muslim Association being a leading Social Service Organization is an Extrordinary organization of ordinary people has successfully implemented several social development projects in Kerala and Karnataka states. KKMA Karnataka branch has previously handed over 11 houses for homeless at different places in Dakshina Kannada District.

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News Network
March 10,2020

Bengaluru, Mar 10: Karnataka Health Minister B Sriramulu on Tuesday paid a surprise visit to the Kempegowda International Airport and checked all measures taken by authorities and doctors to prevent the spread of coronavirus.

Till date, 45 people have tested positive for the deadly coronavirus infection across India.

A resident of Bengaluru was tested positive for coronavirus on Monday.

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