Bengaluru, Jan 6: Cab aggregators are once again in news for the wrong reasons after an Ola cab driver misbehaved with a 34-year-old woman passenger and even threatened to kill her when she raised an alarm.
But what followed was worse. The woman, a software engineer, immediately called the Ola emergency number following which they asked her to check if the driver was drunk. She later pressed the emergency button on the Ola app but received a message asking her to dial 100. After the aggregator failed to help her, she said she was lucky to be saved by the public.
Reacting to the incident, an Ola spokesperson said, “We regret the unfortunate incident and have immediately terminated the driver-partner from the platform upon receiving the complaint.”
Shruthi G (name changed), an employee at a software company at Bagmane Tech Park in Mahadevapura, booked an Ola cab after her work in the evening of January 3. She booked pick-up stops at two locations as she had to pick her four-year-old daughter from the day-care centre, which is 2 km away from her house.
However, around 6.22 pm, when the cab reached Malleshpalya near Kids Castle, the driver did not stop the vehicle. He asked her to get down at the last drop location. She told him to stop and tried to open the doors but he locked the doors, insisting that she sit in the car. When she resisted, he held her hands and abused her; he even threatened to kill her if she raised an alarm.
The victim said she pressed the emergency button on the app twice but only got a message advising her to call the police.
When she called the Ola emergency number, the person at the other end asked about her condition and to check whether the driver was drunk. They called back after one-and-a-half hours when she was filing a complaint at the police station.
“Ola did not make any efforts to reach out to the police or do anything to track my location and help me in that situation,” she said.
The victim called 100 and the staffer at the control room asked her which area she was in. Since she was familiar with the area, Shruthi was able to give her location.
“First they told me that the area comes under Baiyappanahalli. Later, they said it comes under HAL. Finally, they figured out the location. It took 20 minutes for the police to reach the spot,” she said.
What saved Shruti was her sheer instinct and luck. Alone in the cab, she started raising an alarm. Luckily, commuters in the other vehicles next to the cab noticed her screaming for help and stopped the driver.
“If this is the kind of security Ola provides its customer, it is very questionable,” she said. “If we have to really call the police during an emergency then why they put out the number and emergency button, it’s a waste of time during that crucial situation. If they directly told us to dial 100 during an emergency, it will save time. Lakhs of commuters take Ola cabs thinking it is safe but they have no mechanism to check their drivers and track their customers in danger.”
Baiyappanahalli police said the accused Bhimashankar Malged was arrested and remanded in judicial custody following the complaint.
Comments
Congratulation Harinath!! all the best for your future plans.
So many rejected votes that means so many elected representatives whichever party they belong not educated enough at least how to vote. One who vote them has to be blamed. what work they can do for the betterment of the society. The majority of the winning candidate to knows raise two fingers only while they win.
jai jai BJP, Congrates Sumithra all the best.
Congratulations & All best wishes to our New Mayor harinath. Let Mangalore develop under your leadership.
Congratulations to deputy Mayor too. jai ho congress.
Look at our Photo obsessed congress leaders of Mangalore namely Bava & Vinayraj. Pushing and posing is their birthright.
Give first priority to invent Cancer (communal riots) treating medicine which is taking lot of innocent lives in Coastal area due to some dangerous virus spreading it. If you succeed in this you will be remembered as a best scientist in the History.
Congratulation......Keep going...All the best.
Congratulations to the newly elected Mayor and Deputy Mayor.
Finally we got a mayor.
Congrats to both of you.
Congratulations on being elected as new Mayor for MCC. Do your best to take this city as the best city in the state.
Hope new mayor won't use dhow as done by earlier mayor during flood..as a joyride..!!
Congratulations harinath, you deserve this after serving long years and we look forward your good works and smiling face.
Next What????? making money ya making developments?????
Congratulations Mayor and Deputy Mayor. God bless you both and all the best
Congratulations harinath, I am sure you will work for the development of Mangalore, specially on drainage and drinking water. May God be with you and grant you good health to work for the welfare of the people.
All credit goes to Khader, Lobo, Raikulu.....Congis worried about vote bank as all states are sweept by BJP and they are looking to retain Karnataka with the help of Minorities!
This is your mission to serve the city without looking your pocket, but serve the city with selflessness.to maintain safety in the region......don't look for the party and religion but serve as human.All the best
Please work enthusiastically, united, share each other, bring amicable solution for the problems,include innovative practices, future plans, keep vision Goal and mission.
Unnecessary Politics. Groupism should be banned. It is very unhealthy in the community.
Election is over. Sink your differences. All the members have the mandate to work together as a NEW TEAM to the steady growth of the MCC at the out set of the financial 'crisis. I wish all the best to the new mayor
All the best to the newly elected mayor of MCC. Hearty congratulations to all,
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