Bengaluru, Jan 16: Amping up the online payment experience for consumers, Razorpay, the leading full-stack financial services company, today launched a new product, Instant Refunds for businesses.
This new feature activates refunds and credits the customer's source account across payment methods such as credit card, net banking, and UPI within a minute of initiation.
India is one of the fastest-growing online retail markets today. About 71 per cent of internet users in the country purchase products online. Today, the refund process has two major pain points for both the end customer and the business.
First, a delay of five-seven business days for the customer in receiving the money because of multiple intermediaries like the acquiring bank, issuing bank and the networks (VISA/MasterCard/Rupay).
Second, the lack of transparency during the entire refund process for both the customer and the business. This long cycle of processing refunds is a significant problem with every popular payment method in the industry.
By issuing refunds instantly, Razorpay will help businesses retain their customers, build trust through an improved hassle-free payment experience and provide complete transparency on refunds to both the business and the end-user.
This new feature will also reduce the dependence on manpower as every refund issue on an average leads to ten service emails or calls from customer support teams.
"Instant Refunds are the new normal and central to great customer experience. A lot of consumers fail to use online payment methods as they feel getting refunds through an online platform is a very time-consuming task; hence they prefer CoD as the best alternative. Given the technological advancements being made in the fin-tech ecosystem, its fair for customers to expect refunds as fast as possible. A solution like Instant Refunds will not only help build consumer confidence in digital payments but also reduce losses for e-commerce companies where CoD has become an expensive option with more than 50 per cent online transactions made through cash", said Shashank Kumar, CTO & Co-founder of Razorpay.
"Our Instant Refunds feature ensures that the refund is processed at a 3600x faster pace than the normal expected time of five-seven business days. The team is focused on creating new technologies designed to make the entire payment lifecycle hassle-free. We believe this new feature will make customers experience a notch higher, help brands create a competitive advantage, and even make them more profitable", he added.
Razorpay's growth has been uphill, particularly in the last two years. With a 500 per cent growth in 2019, the company has been witnessing a healthy growth rate of 35 per cent month-on-month.
The company also recently launched its corporate credit cards for its partner businesses, RazorpayX current accounts, support for freelancers and homepreneurs, and acquired Opfin, a payroll and HR management software company.
Currently powering payments for over 800,000 businesses including the likes of Indigo, BSE, Thomas Cook, Reliance, SpiceJet, Aditya Birla, Sony, and Oyo, the team plans to increase this count to 1,400,000 by this year. The full-stack financial solutions company expects a 4x growth in its revenue by the end of the next fiscal year.
This story is provided by NewsVoir. ANI will not be responsible in any way for the content of this article.
Comments
Good to see new names occurring to defame Minorities.. Keep going guys.. I guess many new names are on the way still to mock Minorities.. Good luck.. God Bless you..
Some in this thread are proud of being Hindu Nationalist and people like me are proud being Indian Muslim...
And thats why my country name comes first.....
Nevertheless, the so called fake bajrangis. chaddis etc... can't be called patriots of our country. because they dont beleive in unity and they always want to divide country in the name of religion and no matter how much they try.....they will never be successful
As a Hindu, I am proud of Nikhithraj , who had expressed anger against those who raise anti-national slogans and backstab motherland. Whatever my friend Nikhithraj had said that is 100% correct.
A SIMPLE TRUTH
80% of JNU students are Hindus, that is also from Northern India, where Northern India called as Hub of Hinduism.
How these people can be anti national or committed sedition.
The students and staff both are against the central gov't. They are indeed intelligent students, staff in JNU, unlike some others.
You Bhajees label yourself as the only Patriots and others as anti nationals. If you are a true patriot, be obedient to the National constitution. Even you are not a pure Hindu. You are spoiling the name and image of Hindu culture. Because of your ideology Hinduism is very faster diminishing and other religions like Christianity and Islam is growing at the fastest rate which was never before.
Any way, if not you, at least your offspring are coming out from your clutches and following the right path but not your portrayed Hindu culture. They will be real Hindus. If they are real Hindus, then they will choose what they have to be.
Its nice to see so many Hindu brothers and sisters are gathered in colourful function ...what is the main agenda behind this kind of gathering to prove what ? Provoke one community against another ? .. Its true government should take an proper action against goons who had called anti national slogan .. and its clearly shown who were there behind this drama.
As we all seen SDPI or any of its wing never done something wrong which divide india or effect our Indian democracy and it seems they are the who trying to save indian secularism, but we feel RSS and its wings always tried to divide india by religion or cast and they always raise their saffron flag instead of Tricolour Indian Flag.
People should think about political , religious or any party leaders, they are getting their daily bread from where ? Look at the past history of MP, MLA and other members ..they all given hate speech and recognized by people and later they forget them as well.
here we should use our common sense.. regardless of religion for our daily bread and other things we common man should work hard.. there is no logic behind hate one another ... no single common person will get tax free life, no one will wave up our utility bills or supply daily food ... so we all should stand as Indian to show the power of India ..
Hindu Samavesha - only hate and politics speech????
No any good message from the Hindu religion??
IF RSS AND BD HAS REAL LOVE TO OUR MOTHER LAND INDIA THEY NEED TO RAISE THE NATIONAL FLAG NOT THEIR SAFFRON FLAG ..
Y R U RAISING THE SAFFRON COLOR FLAG PLEASE DONT TEACH US THE TO LOVE THE NATION WE KNOW VERY WELL THAN UU
WE MUSLIMS AND CHRISTIANS AND OTHER RELIGIONS WE KNOW.. WE LOVE OUR INDIA MORE THAN UUUU ,
YOU ARE ACTING LIKE THAT U R THE ONE RSS AND BD WHO DIRECTLY FIGHT WITH BRITISH AND MADE INDIA INDEPENDENT..
.
U R ANTI NATIONALS ATTACKING CLUB, LADIE, BAR , COLLEGES SCHOOLS, BEEF EATERS, CHURCHES, MOSQUE ..
DID U HEAR TILL NOW THAT CHRISTIAN AND MUSLIM COMMUNITY ATTACKED THE TEMPLE, BARS, CLUBS? AND BECAUSE OUR RELIGION DOES NOT TEACH US THAT TO ATTACK THE INNOCENT ..
U R THE ONE WHO EDITED THE AUDIO OF JNU TO ANTI SLOGAN NOT US AND IT PROVED......
THIS IS U R ACCHE DIN WHA WHA WHA... U RECIEVED BIHAR RESULT RIGHT WAIT AND SEE IN FUTURE,,
SDPI is a part of BJP, they help gain more seats in recently held election....
oppose modi, oppose BJP, oppose RSS but dont support Pakistanis or who wants to divide India whose slogans are anti national.
anti-national elements who shouted anti-India slogans, should be detained quickly.
Anti-national slogans r not at all good.. But what our govt.is doing? shoot them to kill.
totally wrong statement.
My heart cries after seeing those people who shouted anti national slogans. Shame on you.
who gave rights to univ students to endorse anti India slogans, congress gaining, but still loosing, truth always stand next to BJP
Anti National Slogans are Minor Issues\ - Paid MSMS YET they all are barking endlessly over this issue!! Strange!"
Freedom of speech doesn't mean you raise anti-national slogans.
If anti-national slogans are raised & then they are supported,I think there can be nothing worse than that
I feel angry over anti-national slogans raised in some universities. this people should be in jail for life time.
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