Bengaluru, Jan 16: Amping up the online payment experience for consumers, Razorpay, the leading full-stack financial services company, today launched a new product, Instant Refunds for businesses.
This new feature activates refunds and credits the customer's source account across payment methods such as credit card, net banking, and UPI within a minute of initiation.
India is one of the fastest-growing online retail markets today. About 71 per cent of internet users in the country purchase products online. Today, the refund process has two major pain points for both the end customer and the business.
First, a delay of five-seven business days for the customer in receiving the money because of multiple intermediaries like the acquiring bank, issuing bank and the networks (VISA/MasterCard/Rupay).
Second, the lack of transparency during the entire refund process for both the customer and the business. This long cycle of processing refunds is a significant problem with every popular payment method in the industry.
By issuing refunds instantly, Razorpay will help businesses retain their customers, build trust through an improved hassle-free payment experience and provide complete transparency on refunds to both the business and the end-user.
This new feature will also reduce the dependence on manpower as every refund issue on an average leads to ten service emails or calls from customer support teams.
"Instant Refunds are the new normal and central to great customer experience. A lot of consumers fail to use online payment methods as they feel getting refunds through an online platform is a very time-consuming task; hence they prefer CoD as the best alternative. Given the technological advancements being made in the fin-tech ecosystem, its fair for customers to expect refunds as fast as possible. A solution like Instant Refunds will not only help build consumer confidence in digital payments but also reduce losses for e-commerce companies where CoD has become an expensive option with more than 50 per cent online transactions made through cash", said Shashank Kumar, CTO & Co-founder of Razorpay.
"Our Instant Refunds feature ensures that the refund is processed at a 3600x faster pace than the normal expected time of five-seven business days. The team is focused on creating new technologies designed to make the entire payment lifecycle hassle-free. We believe this new feature will make customers experience a notch higher, help brands create a competitive advantage, and even make them more profitable", he added.
Razorpay's growth has been uphill, particularly in the last two years. With a 500 per cent growth in 2019, the company has been witnessing a healthy growth rate of 35 per cent month-on-month.
The company also recently launched its corporate credit cards for its partner businesses, RazorpayX current accounts, support for freelancers and homepreneurs, and acquired Opfin, a payroll and HR management software company.
Currently powering payments for over 800,000 businesses including the likes of Indigo, BSE, Thomas Cook, Reliance, SpiceJet, Aditya Birla, Sony, and Oyo, the team plans to increase this count to 1,400,000 by this year. The full-stack financial solutions company expects a 4x growth in its revenue by the end of the next fiscal year.
This story is provided by NewsVoir. ANI will not be responsible in any way for the content of this article.
Comments
Hindu leaders are afraid of their population going down as people following the true God.... then who will support their party? How will they gain votes....anyhow Islam is growing and growing as much People try to defame it.......can any mai ka laal can say no and prove it....
Why the BD, VHP RSS all these are not banned. They are openly making provocative speaches. Mr. Zakir Naik has never done provocative speaches. But the people like thogadia and many more are creating lot of tensions among people. This also should be equally done.
Allahumma Aizzal Islama wal Muslimeen, Wa azillal kufra wal kafireen,
Ya Allah protect the ummath of prophet Muhammad(P.B.U.H).And save us from the Kufr of the Kafiroon.
Still if we muslims don't get United they will ban Nikah,5 Times prayer, Zakath.
very good decision .. love u modi ...he supported bin laden .... he backed terrorism .. he encouraged love jihad.. bholo bharath mata ki jai... hara hara modi ... jai jai modi .
i heard that zakir naik followers are not celebrating their prophet birthday!!!!!!!
if they are not happy in their own religion then its better to ban all over the universe.. what you say guys?
After 9/11 many reverted to Islam, the same will happen now.
No evidence is produced so far, It is not possible because, he speaks very carefully the truth, that is also without hurting others.
This is their BIASED ruling, they can do anything. Now all specially Hindus will start studying ISLAM and will accept it.
In history many DECEIVERS had temporary happiness.. and they thought they have victory by using the power wrongly ... Time is running and it will end your power too and dont think this evil power will be for eternity...
We will see INSHAA ALLAH (God willing) how your evil power will collapse..
As expected, there is a hidden conspiracy behind it these people are thinking that they can prevent spreading of Islam by this type of drama, Allah need no organization to spread his deen,
ALLEGED terror activities... Still not proven and will never be proved..
\And the disbelievers planned, but Allah planned. Allah is the best of Planners\" Holy Quran: 3:54
I request entire believers not to be panic, everything is moving as per Allah's direction.
Please don't spread rumors, don't be a part of any unlawful activities, don't be panic. Please help the needy irrespective of caste and creed, give your best for the sake of Allah. Whoever does corruption on the face of earth for him a great torment of Allah is waiting. This is Allah's promise. Ya Allah protect your believing slaves from all types of tests & trials, give us patience, give us the strength to face the trials of this world, Aameen. Please make dua for entire believing brothers and sisters of this world."
Good move by government ... so many muslim brothers are saved from brainwashing NGO...
hopefully people will coordinate with government and stops funding this unlawfull NGO
don't worry Dr. Zakir naik Allah is with you. you are not first person who faced such acts of kaafir but take patience and keep trust.
May Allah subhana bless you and our prayer is with you
very sad part is without understanding anything our own religious people making fun of you and celebrating this as their victory..may Allah guide them
A very good decision from Namo.
This is one of the scripted hidden agenda of the communal govt. which was fabricated through Dhaka blast to reach this day. VHP and RSS are two giant terrorist organizations getting foreign funds to create instabilities still at large for years.
Insha Allah IRF will fight legal battle to overcome it.
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