Bengaluru, Jan 6: Cab aggregators are once again in news for the wrong reasons after an Ola cab driver misbehaved with a 34-year-old woman passenger and even threatened to kill her when she raised an alarm.
But what followed was worse. The woman, a software engineer, immediately called the Ola emergency number following which they asked her to check if the driver was drunk. She later pressed the emergency button on the Ola app but received a message asking her to dial 100. After the aggregator failed to help her, she said she was lucky to be saved by the public.
Reacting to the incident, an Ola spokesperson said, “We regret the unfortunate incident and have immediately terminated the driver-partner from the platform upon receiving the complaint.”
Shruthi G (name changed), an employee at a software company at Bagmane Tech Park in Mahadevapura, booked an Ola cab after her work in the evening of January 3. She booked pick-up stops at two locations as she had to pick her four-year-old daughter from the day-care centre, which is 2 km away from her house.
However, around 6.22 pm, when the cab reached Malleshpalya near Kids Castle, the driver did not stop the vehicle. He asked her to get down at the last drop location. She told him to stop and tried to open the doors but he locked the doors, insisting that she sit in the car. When she resisted, he held her hands and abused her; he even threatened to kill her if she raised an alarm.
The victim said she pressed the emergency button on the app twice but only got a message advising her to call the police.
When she called the Ola emergency number, the person at the other end asked about her condition and to check whether the driver was drunk. They called back after one-and-a-half hours when she was filing a complaint at the police station.
“Ola did not make any efforts to reach out to the police or do anything to track my location and help me in that situation,” she said.
The victim called 100 and the staffer at the control room asked her which area she was in. Since she was familiar with the area, Shruthi was able to give her location.
“First they told me that the area comes under Baiyappanahalli. Later, they said it comes under HAL. Finally, they figured out the location. It took 20 minutes for the police to reach the spot,” she said.
What saved Shruti was her sheer instinct and luck. Alone in the cab, she started raising an alarm. Luckily, commuters in the other vehicles next to the cab noticed her screaming for help and stopped the driver.
“If this is the kind of security Ola provides its customer, it is very questionable,” she said. “If we have to really call the police during an emergency then why they put out the number and emergency button, it’s a waste of time during that crucial situation. If they directly told us to dial 100 during an emergency, it will save time. Lakhs of commuters take Ola cabs thinking it is safe but they have no mechanism to check their drivers and track their customers in danger.”
Baiyappanahalli police said the accused Bhimashankar Malged was arrested and remanded in judicial custody following the complaint.
The organisation's director Jasim Mohammad is credited with writing the Prime Minister's first Urdu biography, Narendrabhai Modi — Farsh Se Arsh Tak (Narendrabhai Modi – From the ground to the sky).
Comments
Scolarship
Mr. Jasim shame on you. You are not a muslim. Only name. You fool joining hand with corrupt and anti Islam people. You also go to hell.
His face and his body language shows he is corrupt and greedy we muslims don't want a person who killed our brothers sisters shadow also to fall on our future generation .shame on you
Ten scholarships of 5,000 each, that means 50,000 per year.... For such peanuts, you need the help of a PM... Shame on you..... Just visit the coastal districts, how the rich people are helping the poor with scholarship.....You and Modi will be ashamed of this......
Another boot licking creature...
This name sake muslim Jasim is another Shahnawaz khan who is a chela and chaddi of Feku and bjp. these people have sold their belief for the sake of power and money. shame on you Jasim for being so cheap for power + money. did you forget that Allah is the one who blesses us with power + wealth. Have you lost faith in Allah and are so faithful and trustful to these anti humanity. BJP is 100 percent against Muslims and Islam and this is fact. Are you also a part of them. If this is the case you should change your name to Jasim Rama Modi or Jasim Laxman Shah. Shame on people like you have joined hands with the enemies of Muslims. In sha Allah you will be taught a good lesson by the Creator and you will find no place to hide.
Political Gimmick & Self benefits. A.Chaddi game.
Mr. Jasim,
Please make public that how much money you received from these thieves.
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