Bengaluru, Jan 6: Cab aggregators are once again in news for the wrong reasons after an Ola cab driver misbehaved with a 34-year-old woman passenger and even threatened to kill her when she raised an alarm.
But what followed was worse. The woman, a software engineer, immediately called the Ola emergency number following which they asked her to check if the driver was drunk. She later pressed the emergency button on the Ola app but received a message asking her to dial 100. After the aggregator failed to help her, she said she was lucky to be saved by the public.
Reacting to the incident, an Ola spokesperson said, “We regret the unfortunate incident and have immediately terminated the driver-partner from the platform upon receiving the complaint.”
Shruthi G (name changed), an employee at a software company at Bagmane Tech Park in Mahadevapura, booked an Ola cab after her work in the evening of January 3. She booked pick-up stops at two locations as she had to pick her four-year-old daughter from the day-care centre, which is 2 km away from her house.
However, around 6.22 pm, when the cab reached Malleshpalya near Kids Castle, the driver did not stop the vehicle. He asked her to get down at the last drop location. She told him to stop and tried to open the doors but he locked the doors, insisting that she sit in the car. When she resisted, he held her hands and abused her; he even threatened to kill her if she raised an alarm.
The victim said she pressed the emergency button on the app twice but only got a message advising her to call the police.
When she called the Ola emergency number, the person at the other end asked about her condition and to check whether the driver was drunk. They called back after one-and-a-half hours when she was filing a complaint at the police station.
“Ola did not make any efforts to reach out to the police or do anything to track my location and help me in that situation,” she said.
The victim called 100 and the staffer at the control room asked her which area she was in. Since she was familiar with the area, Shruthi was able to give her location.
“First they told me that the area comes under Baiyappanahalli. Later, they said it comes under HAL. Finally, they figured out the location. It took 20 minutes for the police to reach the spot,” she said.
What saved Shruti was her sheer instinct and luck. Alone in the cab, she started raising an alarm. Luckily, commuters in the other vehicles next to the cab noticed her screaming for help and stopped the driver.
“If this is the kind of security Ola provides its customer, it is very questionable,” she said. “If we have to really call the police during an emergency then why they put out the number and emergency button, it’s a waste of time during that crucial situation. If they directly told us to dial 100 during an emergency, it will save time. Lakhs of commuters take Ola cabs thinking it is safe but they have no mechanism to check their drivers and track their customers in danger.”
Baiyappanahalli police said the accused Bhimashankar Malged was arrested and remanded in judicial custody following the complaint.
Comments
real democracy at work here, which muslim outfit is supporting Pakistan and raising anti Indian slogan, if he has any proof he can register a case, why would he keep talking like this when central is with him… but instead !!he is just bul@#$ing to impress those people, who except every what’s app post as proof...RSS had gifted gun to the first terrorist in independent India and like-minded have also made a temple recently for nathuram goadse- rss was also banned for several years, they were against national flag also...and such organisation is still available then why not SDPI????,,tumhara talwar legal hai aur hamara ,chaku illegal ??
as per Hindutva workers they are not working for India they are working for their political masters, so if they commit crime should they be acquitted. Do you know who is making this arrests they are Hindus they are people like us, who put the country first and will arrest any amar akabar Anthony regardless of political masters or religion…
This foul mouthe KSE should know who hoisted Pak flag in Sindagi, where was this Eshwar when Sri Ravi Shankar shouted Pakistan Zindaba infront of Rajnath Singh, defence minister who remained deaf and dumb. Who went to Pakistant without invitation to eat Beef Biryani in wedding and who took Sari and Bangles as gift to Pakistanis. BJP's IT cell in MP caught passing sensitive defence information to ISI which resuted in death of hundreds of our brave soldiers. You anti-national Sanghi scums are a disgrace to human race. Dont open your ugly mouth, you dirty creature now talk about private part of Muslim males, shame on you brain dead .....
Marle... Looks like escaped from mental hospital.
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