Bengaluru, Jan 16: Amping up the online payment experience for consumers, Razorpay, the leading full-stack financial services company, today launched a new product, Instant Refunds for businesses.
This new feature activates refunds and credits the customer's source account across payment methods such as credit card, net banking, and UPI within a minute of initiation.
India is one of the fastest-growing online retail markets today. About 71 per cent of internet users in the country purchase products online. Today, the refund process has two major pain points for both the end customer and the business.
First, a delay of five-seven business days for the customer in receiving the money because of multiple intermediaries like the acquiring bank, issuing bank and the networks (VISA/MasterCard/Rupay).
Second, the lack of transparency during the entire refund process for both the customer and the business. This long cycle of processing refunds is a significant problem with every popular payment method in the industry.
By issuing refunds instantly, Razorpay will help businesses retain their customers, build trust through an improved hassle-free payment experience and provide complete transparency on refunds to both the business and the end-user.
This new feature will also reduce the dependence on manpower as every refund issue on an average leads to ten service emails or calls from customer support teams.
"Instant Refunds are the new normal and central to great customer experience. A lot of consumers fail to use online payment methods as they feel getting refunds through an online platform is a very time-consuming task; hence they prefer CoD as the best alternative. Given the technological advancements being made in the fin-tech ecosystem, its fair for customers to expect refunds as fast as possible. A solution like Instant Refunds will not only help build consumer confidence in digital payments but also reduce losses for e-commerce companies where CoD has become an expensive option with more than 50 per cent online transactions made through cash", said Shashank Kumar, CTO & Co-founder of Razorpay.
"Our Instant Refunds feature ensures that the refund is processed at a 3600x faster pace than the normal expected time of five-seven business days. The team is focused on creating new technologies designed to make the entire payment lifecycle hassle-free. We believe this new feature will make customers experience a notch higher, help brands create a competitive advantage, and even make them more profitable", he added.
Razorpay's growth has been uphill, particularly in the last two years. With a 500 per cent growth in 2019, the company has been witnessing a healthy growth rate of 35 per cent month-on-month.
The company also recently launched its corporate credit cards for its partner businesses, RazorpayX current accounts, support for freelancers and homepreneurs, and acquired Opfin, a payroll and HR management software company.
Currently powering payments for over 800,000 businesses including the likes of Indigo, BSE, Thomas Cook, Reliance, SpiceJet, Aditya Birla, Sony, and Oyo, the team plans to increase this count to 1,400,000 by this year. The full-stack financial solutions company expects a 4x growth in its revenue by the end of the next fiscal year.
This story is provided by NewsVoir. ANI will not be responsible in any way for the content of this article.
Comments
@Thinker, Of course we(Muslims) are 'minority', but far enough to face 'majority' in the election. As the majority are split according into many caste.
Time is no far to unite the Muslims in 1 platform to gain the ultimate political power and i
MA SHA ALLAH Proud to be a MUSLIM! Many more people are there to revert In Sha Allah.. Its Allah who is helping us..
If you notice the statistics, all these communities belong to Hinduism and further these communities are treated as separate or individuals. The culture including worships are also different.
Where as Muslims have though different languages, they are considered as single community because of single method of worship where singular God is their one and only God.
Surprisingly because of this fact, their share is increasing due to attraction to people of other communities. There is no worry in the end, because gradually everyone will know the truth and everyone will belong to the same (that) community, so no difference and no communal hatred at the end.
\ It is HE who has sent the Messenger with Guidance and the religion of Truth, to manifest it Over ALL RELIGIONS, how much ever the unbeliever might not like it ....\" (Qur'an - Ch 9:33)"
Thinker Hell.....
Come out of hell..So called bramins are less in number but ruling all hindus in the name of God. And what else you want???
Beware dear..chaddeezz....
However the MEDIA malign MUSLIM with false images.... Muslims around the world are increasing and it will increase rapid in the coming Years In Shaa ALLAH. The irony is that Many people understood the MEDIA conspiracy did by the IT professional by Cheddi deceivers. Many people learnt more about ISLAM and the reality and the Fact. Muslims are growing not in their own but also many non muslims are converting to ISLAM by learning & getting knowledge of the CREATOR who created us... Those who worship the creator are successful. Those who worship the created things are need to learn who is our CREATOR who CREATED all that exists.
Frankly speaking I trust this portal (i.e. Coastal Digest) right from the beginning only because it published fact news to convey the readers.
Today when I read the above news I am really surprised to know the facts with figures. Even a common man can understand the political power of each community.
Though we (Muslims) constitute a huge number (75 Lac), Very sad know our M.L.A's are just 11 in number which is equal to nothing. Our community is very much backward in political power.
Currently 'Power of Powers' in one and only i.e. \ POLITICAL POWER\". Let all of us think and act for the uplift of the community & our fellow kannadigas by choose a existing political party in fray."
In sha allah soon it will come to No 1 Place
please convey this messege to other media, they have lack of knowledge in getting news
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