Bengaluru, Jan 6: Cab aggregators are once again in news for the wrong reasons after an Ola cab driver misbehaved with a 34-year-old woman passenger and even threatened to kill her when she raised an alarm.
But what followed was worse. The woman, a software engineer, immediately called the Ola emergency number following which they asked her to check if the driver was drunk. She later pressed the emergency button on the Ola app but received a message asking her to dial 100. After the aggregator failed to help her, she said she was lucky to be saved by the public.
Reacting to the incident, an Ola spokesperson said, “We regret the unfortunate incident and have immediately terminated the driver-partner from the platform upon receiving the complaint.”
Shruthi G (name changed), an employee at a software company at Bagmane Tech Park in Mahadevapura, booked an Ola cab after her work in the evening of January 3. She booked pick-up stops at two locations as she had to pick her four-year-old daughter from the day-care centre, which is 2 km away from her house.
However, around 6.22 pm, when the cab reached Malleshpalya near Kids Castle, the driver did not stop the vehicle. He asked her to get down at the last drop location. She told him to stop and tried to open the doors but he locked the doors, insisting that she sit in the car. When she resisted, he held her hands and abused her; he even threatened to kill her if she raised an alarm.
The victim said she pressed the emergency button on the app twice but only got a message advising her to call the police.
When she called the Ola emergency number, the person at the other end asked about her condition and to check whether the driver was drunk. They called back after one-and-a-half hours when she was filing a complaint at the police station.
“Ola did not make any efforts to reach out to the police or do anything to track my location and help me in that situation,” she said.
The victim called 100 and the staffer at the control room asked her which area she was in. Since she was familiar with the area, Shruthi was able to give her location.
“First they told me that the area comes under Baiyappanahalli. Later, they said it comes under HAL. Finally, they figured out the location. It took 20 minutes for the police to reach the spot,” she said.
What saved Shruti was her sheer instinct and luck. Alone in the cab, she started raising an alarm. Luckily, commuters in the other vehicles next to the cab noticed her screaming for help and stopped the driver.
“If this is the kind of security Ola provides its customer, it is very questionable,” she said. “If we have to really call the police during an emergency then why they put out the number and emergency button, it’s a waste of time during that crucial situation. If they directly told us to dial 100 during an emergency, it will save time. Lakhs of commuters take Ola cabs thinking it is safe but they have no mechanism to check their drivers and track their customers in danger.”
Baiyappanahalli police said the accused Bhimashankar Malged was arrested and remanded in judicial custody following the complaint.
Comments
@Thinker, Of course we(Muslims) are 'minority', but far enough to face 'majority' in the election. As the majority are split according into many caste.
Time is no far to unite the Muslims in 1 platform to gain the ultimate political power and i
MA SHA ALLAH Proud to be a MUSLIM! Many more people are there to revert In Sha Allah.. Its Allah who is helping us..
If you notice the statistics, all these communities belong to Hinduism and further these communities are treated as separate or individuals. The culture including worships are also different.
Where as Muslims have though different languages, they are considered as single community because of single method of worship where singular God is their one and only God.
Surprisingly because of this fact, their share is increasing due to attraction to people of other communities. There is no worry in the end, because gradually everyone will know the truth and everyone will belong to the same (that) community, so no difference and no communal hatred at the end.
\ It is HE who has sent the Messenger with Guidance and the religion of Truth, to manifest it Over ALL RELIGIONS, how much ever the unbeliever might not like it ....\" (Qur'an - Ch 9:33)"
Thinker Hell.....
Come out of hell..So called bramins are less in number but ruling all hindus in the name of God. And what else you want???
Beware dear..chaddeezz....
However the MEDIA malign MUSLIM with false images.... Muslims around the world are increasing and it will increase rapid in the coming Years In Shaa ALLAH. The irony is that Many people understood the MEDIA conspiracy did by the IT professional by Cheddi deceivers. Many people learnt more about ISLAM and the reality and the Fact. Muslims are growing not in their own but also many non muslims are converting to ISLAM by learning & getting knowledge of the CREATOR who created us... Those who worship the creator are successful. Those who worship the created things are need to learn who is our CREATOR who CREATED all that exists.
Frankly speaking I trust this portal (i.e. Coastal Digest) right from the beginning only because it published fact news to convey the readers.
Today when I read the above news I am really surprised to know the facts with figures. Even a common man can understand the political power of each community.
Though we (Muslims) constitute a huge number (75 Lac), Very sad know our M.L.A's are just 11 in number which is equal to nothing. Our community is very much backward in political power.
Currently 'Power of Powers' in one and only i.e. \ POLITICAL POWER\". Let all of us think and act for the uplift of the community & our fellow kannadigas by choose a existing political party in fray."
In sha allah soon it will come to No 1 Place
please convey this messege to other media, they have lack of knowledge in getting news
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