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Bengaluru, Jan 16: Amping up the online payment experience for consumers, Razorpay, the leading full-stack financial services company, today launched a new product, Instant Refunds for businesses.

This new feature activates refunds and credits the customer's source account across payment methods such as credit card, net banking, and UPI within a minute of initiation.

India is one of the fastest-growing online retail markets today. About 71 per cent of internet users in the country purchase products online. Today, the refund process has two major pain points for both the end customer and the business.

First, a delay of five-seven business days for the customer in receiving the money because of multiple intermediaries like the acquiring bank, issuing bank and the networks (VISA/MasterCard/Rupay).

Second, the lack of transparency during the entire refund process for both the customer and the business. This long cycle of processing refunds is a significant problem with every popular payment method in the industry.

By issuing refunds instantly, Razorpay will help businesses retain their customers, build trust through an improved hassle-free payment experience and provide complete transparency on refunds to both the business and the end-user.

This new feature will also reduce the dependence on manpower as every refund issue on an average leads to ten service emails or calls from customer support teams.

"Instant Refunds are the new normal and central to great customer experience. A lot of consumers fail to use online payment methods as they feel getting refunds through an online platform is a very time-consuming task; hence they prefer CoD as the best alternative. Given the technological advancements being made in the fin-tech ecosystem, its fair for customers to expect refunds as fast as possible. A solution like Instant Refunds will not only help build consumer confidence in digital payments but also reduce losses for e-commerce companies where CoD has become an expensive option with more than 50 per cent online transactions made through cash", said Shashank Kumar, CTO & Co-founder of Razorpay.

"Our Instant Refunds feature ensures that the refund is processed at a 3600x faster pace than the normal expected time of five-seven business days. The team is focused on creating new technologies designed to make the entire payment lifecycle hassle-free. We believe this new feature will make customers experience a notch higher, help brands create a competitive advantage, and even make them more profitable", he added.

Razorpay's growth has been uphill, particularly in the last two years. With a 500 per cent growth in 2019, the company has been witnessing a healthy growth rate of 35 per cent month-on-month.

The company also recently launched its corporate credit cards for its partner businesses, RazorpayX current accounts, support for freelancers and homepreneurs, and acquired Opfin, a payroll and HR management software company.

Currently powering payments for over 800,000 businesses including the likes of Indigo, BSE, Thomas Cook, Reliance, SpiceJet, Aditya Birla, Sony, and Oyo, the team plans to increase this count to 1,400,000 by this year. The full-stack financial solutions company expects a 4x growth in its revenue by the end of the next fiscal year.

This story is provided by NewsVoir. ANI will not be responsible in any way for the content of this article.

Bengaluru, Feb 23: The sleuths of Custom Department have seized ephedrine worth Rs 5 Crore in courier terminal of Air Cargo complex in Kempegowda International Airport (KIA), the department said on Sunday.

Customs Joint Commissioner M J Chethan, in a statement, said that Central Intelligence Unit, Air Cargo Complex, scanned the package while verifying export consignments and found concealment of some powder. 5.04 kg of Ephedrine worth Rs 5 crore was packed in polythene pouches and concealed between cardboard layers of wedding invitation cards.

Detailed examination of the Wedding cards revealed banned drugs hidden between 43 wedding invitation cards in the package that also contained a few clothes.

Mangaluru, Mar 28: After a youth from Dakshina Kannada who tested positive for the deadly Covid-19 revealed that he had travelled by a bus, authorities have requested all his fellow passengers to visit their nearest district hospital. 

The 21-year-old man hailing from Belthangady taluk had flown from Dubai to Bengaluru on March 21 and on the same day travelled to Mangaluru by the KSRTC bus bearing registration number KA 19, F3329. 

As he was suffering from fever and cough he was admitted to Puttur government hospital on March 24. He was tested positive for the novel coronavirus on March 27.   

It is not yet know how many passengers were there on board the above mentioned bus which had departed Bengaluru at 4:30 p.m. on March 21. It is believed that most of the passengers who travelled by this bus are residents of Dakshina Kannada. 

Hence, the KSRTC authorities today requested all the passengers who travelled by this bus to visit their nearest district hospital for necessary checkup. The passengers also were urged to quarantine themselves for next couple of weeks.