The humble passport is creating its own little revolution in governance in India. Like the landline telephone of yore, the acquisition of a passport signalled a rise in social status a few decades ago because you had jumped through several hoops to get it.
Over the past few years, Indians have found it easier to get a new passport or have one renewed at computerised seva kendras, which have taken some of the tension out of the exercise, and serve 50,000 people a day. The passport, like the Aadhar card, is writing its own governance script, and government departments are adapting to keep up.
By the end of 2015, 6.33 crore Indian citizens possessed valid passports, up from 5.19 crore in 2013. This week, the ministry of external affairs (MEA) expanded its footprint with a passport kendra in Arunachal Pradesh. "We now cover the entire country," says Muktesh Pardeshi, chief passport officer.
Appointed India's next ambassador to Mexico, Pardeshi has helmed the MEA's passport campaign for the past five years. Having spruced up the front end of the passport service system by tying up with TCS and boosting manpower, Pardeshi says they are now tackling the back end. The weakest link here is police verification, but it is also the most critical component of the passport issuance process.
We all know how tough that can get — a deadly cocktail of inefficiency and corruption. Last year, MEA and states held a brainstorming session to fix this. In the past months, technology, coercion and political push has succeeded in integrating 683 of 731 police districts in India with the passport system online.
This means police verification documents travel from passport offices to the police stations electronically, and return the same way. Police stations can no longer say, "document kho gaya" or no one was available to carry the papers. An e-trail shows how long the police station sat on it. This is very different from the days when you pleaded with the police station, or looked for someone who could "influence" them and found yourself funding a lot of "chai-paani" along the way.
Directors general of police in all the states have been provided with electronic dashboards to track progress, and pull up errant officials. In 2015, this brought the time taken for verification down to 34 days from 49 in 2013 despite the fact that passport applications shot by 40% across the country. This year, it is expected to come down to eight days. "We will soon bring J&K and Nagaland police districts within this ambit," Pardeshi said.
The revolution has been most visible in Uttar Pradesh. Over the past couple of years that the new system has been in practice, UP has jumped from issuing 6.5 lakh passports to 13 lakh passports a year. In 2015, UP, Tamil Nadu, Maharashtra and Kerala issued more than 10 lakh passports each. At the five-lakh-mark are West Bengal, Telangana, Gujarat, Karnataka and Punjab, while the highest growth was seen in Assam, Meghalaya, Manipur and Tripura.
MEA has reduced the categories of passports that need pre-police verification, and is aiming for post-verification for the bulk of Indian citizens. So, if you submit your Aadhaar, voter and PAN cards and a signed affidavit, you can pick up your passport and travel, and get verified after you return.
By August 2015, MEA had completely integrated the Aadhaar database with the passport system. This has taken the passport issuance process closer to a biometric verification.
MEA is also pushing for the early rollout of the crime and criminal tracking and networking system (CCTNS), which will be able to verify if you have a criminal record.
But police verification can never be done away with, so the MEA has developed an app for the police. Constables will receive their assignments on the app, which is GPS-enabled, and they can take photographs, scan documents and mail them to their bosses.
Commissioners are equipped to assign services and check the verification before reverting to the RPO. The app is connected to an online SMS system which seeks instant citizen feedback, keeping policemen on their toes. Seems like it's time for everyone to fly.
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Really sad that Inside passport office in Bangalore, they started imposing fines on poor people. The Last Counter officials dont know to talk Hindi, English, or Kannada in Bangalore Passport Office. They can talk only in Tamil. Recently My Relative who was labour was fined for Rs.5000/- & reason was untold. The lady officer who fined him was not ready to tell reason at all.
Really sad there is nobody inside the passport office to help poor people who want to go out of country for their livelihood. The first two counters inside the bangalore office are from TCS. The last counter is Ministry official who are so old, who cant even operate the computers perfectly. The ministry is misusing our Tax funds in wrong manner. The poor people are fined for no reason.
Good improvement.
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