Police check for passport may take just 8 days in future

February 21, 2016

The humble passport is creating its own little revolution in governance in India. Like the landline telephone of yore, the acquisition of a passport signalled a rise in social status a few decades ago because you had jumped through several hoops to get it.passport

Over the past few years, Indians have found it easier to get a new passport or have one renewed at computerised seva kendras, which have taken some of the tension out of the exercise, and serve 50,000 people a day. The passport, like the Aadhar card, is writing its own governance script, and government departments are adapting to keep up.

By the end of 2015, 6.33 crore Indian citizens possessed valid passports, up from 5.19 crore in 2013. This week, the ministry of external affairs (MEA) expanded its footprint with a passport kendra in Arunachal Pradesh. "We now cover the entire country," says Muktesh Pardeshi, chief passport officer.

Appointed India's next ambassador to Mexico, Pardeshi has helmed the MEA's passport campaign for the past five years. Having spruced up the front end of the passport service system by tying up with TCS and boosting manpower, Pardeshi says they are now tackling the back end. The weakest link here is police verification, but it is also the most critical component of the passport issuance process.

We all know how tough that can get — a deadly cocktail of inefficiency and corruption. Last year, MEA and states held a brainstorming session to fix this. In the past months, technology, coercion and political push has succeeded in integrating 683 of 731 police districts in India with the passport system online.

This means police verification documents travel from passport offices to the police stations electronically, and return the same way. Police stations can no longer say, "document kho gaya" or no one was available to carry the papers. An e-trail shows how long the police station sat on it. This is very different from the days when you pleaded with the police station, or looked for someone who could "influence" them and found yourself funding a lot of "chai-paani" along the way.

Directors general of police in all the states have been provided with electronic dashboards to track progress, and pull up errant officials. In 2015, this brought the time taken for verification down to 34 days from 49 in 2013 despite the fact that passport applications shot by 40% across the country. This year, it is expected to come down to eight days. "We will soon bring J&K and Nagaland police districts within this ambit," Pardeshi said.

The revolution has been most visible in Uttar Pradesh. Over the past couple of years that the new system has been in practice, UP has jumped from issuing 6.5 lakh passports to 13 lakh passports a year. In 2015, UP, Tamil Nadu, Maharashtra and Kerala issued more than 10 lakh passports each. At the five-lakh-mark are West Bengal, Telangana, Gujarat, Karnataka and Punjab, while the highest growth was seen in Assam, Meghalaya, Manipur and Tripura.

MEA has reduced the categories of passports that need pre-police verification, and is aiming for post-verification for the bulk of Indian citizens. So, if you submit your Aadhaar, voter and PAN cards and a signed affidavit, you can pick up your passport and travel, and get verified after you return.

By August 2015, MEA had completely integrated the Aadhaar database with the passport system. This has taken the passport issuance process closer to a biometric verification.
MEA is also pushing for the early rollout of the crime and criminal tracking and networking system (CCTNS), which will be able to verify if you have a criminal record.

But police verification can never be done away with, so the MEA has developed an app for the police. Constables will receive their assignments on the app, which is GPS-enabled, and they can take photographs, scan documents and mail them to their bosses.
Commissioners are equipped to assign services and check the verification before reverting to the RPO. The app is connected to an online SMS system which seeks instant citizen feedback, keeping policemen on their toes. Seems like it's time for everyone to fly.

Comments

Mohammed
 - 
Monday, 22 Feb 2016

Really sad that Inside passport office in Bangalore, they started imposing fines on poor people. The Last Counter officials dont know to talk Hindi, English, or Kannada in Bangalore Passport Office. They can talk only in Tamil. Recently My Relative who was labour was fined for Rs.5000/- & reason was untold. The lady officer who fined him was not ready to tell reason at all.
Really sad there is nobody inside the passport office to help poor people who want to go out of country for their livelihood. The first two counters inside the bangalore office are from TCS. The last counter is Ministry official who are so old, who cant even operate the computers perfectly. The ministry is misusing our Tax funds in wrong manner. The poor people are fined for no reason.

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Agencies
February 4,2020

Lucknow, Feb 4: Even as anti-NRC protests continue to rage across the country, the Lucknow University has queered the pitch by demanding citizenship proof from RTI applicants.

The Lucknow University (LU) refused to provide the information sought by the people who filed the Right to Information (RTI) unless they furnished the proof that they were Indian citizens.

Alok Chantia, one of the RTI applicants who was refused information by the varsity, said that he had lodged a complaint with the vice-chancellor of the varsity but even then he could not get the desired information.

"It is shocking how the university has twisted the RTI law as per its whims and fancy. It does not have any authority to do so," said the RTI applicant.

Chantia, also a faculty member at a degree college here, had sought details of appointment of teachers for self-financed courses and their pay scale.

"It is possible that some applicants who may not be familiar with the provisions of the RTI, may have furnished proof of their citizenship to the varsity to get the information but that cannot become a rule," he pointed out.

When contacted, university officials admitted that such a practice had been going on in the varsity for the past few years.

"This practice started during the tenure of the former vice-chancellor S.P. Singh and still continues," said a senior varsity official.

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News Network
February 24,2020

Hubli, Feb 24: Pro-Pakistan slogans were found written on the walls and doors of Higher Primary School in Budarsingi village here on Monday, said Raman Gouda Hatti, Deputy Superintendent of Police (DSP), DCRB, Dharwad.

"The headmaster of the school noticed the slogans written on the walls and doors by chalk and he informed us. We will investigate the matter based on the complaint," said DSP Hatti.

The slogans were written in the Kannada language. Those behind the incident have not been identified so far.

The villagers staged a protest demanding action against those behind the act.

Congress leader HK Patil condemned the incident and asked for culprits to be identified and punished soon.

"Anti-social elements are involved in these acts. The government has failed to identify these people and punish them. The culprits behind this act need to be identified and punished. This incident is unfortunate and the intelligence department should work to stop these kinds of incidents," said Patil.

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Agencies
January 16,2020

Bengaluru, Jan 16: Amping up the online payment experience for consumers, Razorpay, the leading full-stack financial services company, today launched a new product, Instant Refunds for businesses.

This new feature activates refunds and credits the customer's source account across payment methods such as credit card, net banking, and UPI within a minute of initiation.

India is one of the fastest-growing online retail markets today. About 71 per cent of internet users in the country purchase products online. Today, the refund process has two major pain points for both the end customer and the business.

First, a delay of five-seven business days for the customer in receiving the money because of multiple intermediaries like the acquiring bank, issuing bank and the networks (VISA/MasterCard/Rupay).

Second, the lack of transparency during the entire refund process for both the customer and the business. This long cycle of processing refunds is a significant problem with every popular payment method in the industry.

By issuing refunds instantly, Razorpay will help businesses retain their customers, build trust through an improved hassle-free payment experience and provide complete transparency on refunds to both the business and the end-user.

This new feature will also reduce the dependence on manpower as every refund issue on an average leads to ten service emails or calls from customer support teams.

"Instant Refunds are the new normal and central to great customer experience. A lot of consumers fail to use online payment methods as they feel getting refunds through an online platform is a very time-consuming task; hence they prefer CoD as the best alternative. Given the technological advancements being made in the fin-tech ecosystem, its fair for customers to expect refunds as fast as possible. A solution like Instant Refunds will not only help build consumer confidence in digital payments but also reduce losses for e-commerce companies where CoD has become an expensive option with more than 50 per cent online transactions made through cash", said Shashank Kumar, CTO & Co-founder of Razorpay.

"Our Instant Refunds feature ensures that the refund is processed at a 3600x faster pace than the normal expected time of five-seven business days. The team is focused on creating new technologies designed to make the entire payment lifecycle hassle-free. We believe this new feature will make customers experience a notch higher, help brands create a competitive advantage, and even make them more profitable", he added.

Razorpay's growth has been uphill, particularly in the last two years. With a 500 per cent growth in 2019, the company has been witnessing a healthy growth rate of 35 per cent month-on-month.

The company also recently launched its corporate credit cards for its partner businesses, RazorpayX current accounts, support for freelancers and homepreneurs, and acquired Opfin, a payroll and HR management software company.

Currently powering payments for over 800,000 businesses including the likes of Indigo, BSE, Thomas Cook, Reliance, SpiceJet, Aditya Birla, Sony, and Oyo, the team plans to increase this count to 1,400,000 by this year. The full-stack financial solutions company expects a 4x growth in its revenue by the end of the next fiscal year.

This story is provided by NewsVoir. ANI will not be responsible in any way for the content of this article.

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