While it makes perfect sense for IT employees to work from remote locations via video conferencing and collaboration tools seamlessly - especially in the case of tech giants like Google or Microsoft -- workers from the non-IT companies and small and medium enterprises (SMBs) are the worst-hit in India as most of them have little or no clue about how these messaging and collaboration tools work amid the coronavirus pandemic.
Small companies -- from corporate to education verticals -- are scrambling to get their act together as new coronavirus threat has reached their premises, prompting them to send employees home who have age-old laptops, poor network and connectivity with no UPS backups and little knowledge about how to handle group chat and collaboration software like Zoom, Google Hangouts Meet, Microsoft Teams and Flock etc.
Instead of halting operations, however, businesses can choose to shift towards remote working methods with teaching non-IT staff on how to use the latest digital software to connect and work, say industry experts.
The training will take some time and may hamper productivity in the short run but is a win-win situation for the non-tech companies in the long run, in case any such global emergency arises in the future.
According to a latest report by Gartner, 54 per cent of HR leaders have cited that poor technology and/or infrastructure for remote working is the biggest barrier to effective remote working.
Sandy Shen, Senior Director Analyst, Gartner, says that with COVID-19 disrupting the business landscape, CIOs should relook at the digital fulfillment of market demand.
"The value of digital channels, products and operations is immediately obvious to companies everywhere right now. This is a wake-up call for organisations that have placed too much focus on daily operational needs at the expense of investing in digital business and long-term resilience," warned Shen.
Businesses that can shift technology capacity and investments to digital platforms will mitigate the impact of the outbreak and keep their companies running smoothly now, and over the long term.
"Videoconferencing, messaging, collaboration tools and document sharing are just a few examples of technologies that facilitate remote work. Additional bandwidth and network capacity may also be needed, given the increasing number of users and volume of communications," informed Shen.
The IT industry's apex body Nasscom has asked the government to relax norms for a month to allow work-from-home for technology and back-office employees as a measure to deal with the spread of Covid-19 in India.
Networking giant Cisco said that it has seen "significant growth" in the usage of its web conferencing and video-conferencing service Webex in India.
According to Muneer Ahmad, Business Head, ViewSonic India, due to COVID-19 pandemic, the corporate and educational sector is severely getting affected in the country.
"ViewSonic IFP has a cloud-based software which help teachers and corporates to connect through video conferencing to multiple people at the same time and can split the screen into six screens. It can also connect with various tools like Skype, Cisco WebEx, Zoom, Google Hangouts and GoToMeeting," Ahmad told IANS.
Co-working sector has also taken a hit and the industry is looking at several measures to tackle it -- from ensuring supply of juices rich in Vitamin C to supply of disinfectants and giving work from home facilities.
"The scheduled visits of the clients at our co-working offices have been postponed. Few of our clients have cancelled their outstation meetings and have now started audio/video conferencing for virtual meetings," said Nakul Mathur, MD, Avanta India.
According to reports, India has approximately 1,000 co-working locations (as of September 2019) and is the second-largest market for the co-working industry after China.
As India's first licensed B2B Virtual Network Operator, CloudConnect Communications offers a collaborative platform that allows companies to overcome the COVID-19 threat while maintaining seamless business continuity and optimum employee productivity.
"We offer a secure, robust, reliable, scalable and trackable mobile-first unified communication infrastructure that aids remote teleworking so that businesses can continue operating even under any unforeseen circumstances," said Gokul Tandon, Executive Chairman, CloudConnect Communications.
Comments
ASH Mangalore rightly said ...............HUNGRY IN KSA ? Impossible
Food is very very cheap in KSA
and No one allow you to be hungry if he is aware ....
Madam Sushma Swaraj done great job by sending delegates to Saudi Arabia. Thank you Sushmaji for your great work. We need woman like you to improve our great country India. Please ask other goondas and sanga parivars to stop attacking poor people of the country in the name of Cow.
Cow is an animal and no one will pray for that. It is created by God and it should not be god or Gomatha. Please try to understand the reality of the religion.
Madam you have done lot of good work in your tenure. This is my humble request please stop the attacker and bring the new judiciary of punishment for this attacker in name of Cow.
Hope take the initiative step soon madam.
There is misconception that Indians hunger in KSA. None here without food, those who created this mess only because company issue and pay issue. Wheat have subsidy in KSA and very cheapest in the world so none can hunger.
Appreciate Sushma's initiate but those who going back India will be trouble because no job secure and none will take care those who return to India. They have better life here than India.
People take credit through social media and no one will aware there after life who returned to India.
Thank you Sushmaji for your effort. Great work. India need more candidate like you.
Media is spreading lies about Saudi Arabia....In Saudi Arabia, you don't need to spend much money for food...within few riyals you get nice lunch with good pieces of beef...what a country....these stranded employees will find good jobs around....King gave them full freedom to choose companies and transfer their sponsorship....
A sign that cheddi govt and cheddi members never appreciate. and never do themselves big help which saudi govt did and I remember they do here many times to the stranded jobless expats.
Cheddi and their news liars should stop spreading lies and start praising the Good works which may not be in seen the parliament or in the news channels in the future days.
Alhamdullillah...
That's the decision of the king... the most generous king in the world. Can Indian govt expects such a generosity form any other govt in the world? Saudi has provided jobs to over three million Indians, who are sending home billions of dollar to India every year. Am truly inspired by this divinely inspired generosity.
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