Unsatisfied by private airline's apology, Manglauru passenger opts legal battle

Mangaluru, May 23: A private airline has personally apologised to a Mangaluru based passenger over the cancellation of one of its flights without prior information which caused inconveniences to many.

However, unsatisfied by the apology letter, Ashik Kukkaje from Bantwal taluk near Mangaluru, has decided approach the consumer court demanding the fulfilment of the losses caused to him and other passengers by the abrupt cancelation of the flight.

On March 24, Ashik had booked a ticket Bengaluru-Mangaluru flight ticket for March 27. When he reached the airport on scheduled time, he came to know by one of the airline staff about the cancellation of the flight.

In a complaint written to the airline, Ashik claimed that the sudden cancellation of the flight had caused inconveniences to many passengers like him. There pregnant women, elders and children among those who had booked the tickets, he said.

After a few days, Ashik received a written apology from the airline, which claimed that the cancellation of the flight was inevitable due to technical reason.

However, an unsatisfied Ashik has raised a question why the airline did not inform the passengers prior to the cancellation. “In this age of communication, it is not difficult for the airline to inform the passengers before cancelling the flight,” he argued.