Bengaluru, Jan 6: Cab aggregators are once again in news for the wrong reasons after an Ola cab driver misbehaved with a 34-year-old woman passenger and even threatened to kill her when she raised an alarm.
But what followed was worse. The woman, a software engineer, immediately called the Ola emergency number following which they asked her to check if the driver was drunk. She later pressed the emergency button on the Ola app but received a message asking her to dial 100. After the aggregator failed to help her, she said she was lucky to be saved by the public.
Reacting to the incident, an Ola spokesperson said, “We regret the unfortunate incident and have immediately terminated the driver-partner from the platform upon receiving the complaint.”
Shruthi G (name changed), an employee at a software company at Bagmane Tech Park in Mahadevapura, booked an Ola cab after her work in the evening of January 3. She booked pick-up stops at two locations as she had to pick her four-year-old daughter from the day-care centre, which is 2 km away from her house.
However, around 6.22 pm, when the cab reached Malleshpalya near Kids Castle, the driver did not stop the vehicle. He asked her to get down at the last drop location. She told him to stop and tried to open the doors but he locked the doors, insisting that she sit in the car. When she resisted, he held her hands and abused her; he even threatened to kill her if she raised an alarm.
The victim said she pressed the emergency button on the app twice but only got a message advising her to call the police.
When she called the Ola emergency number, the person at the other end asked about her condition and to check whether the driver was drunk. They called back after one-and-a-half hours when she was filing a complaint at the police station.
“Ola did not make any efforts to reach out to the police or do anything to track my location and help me in that situation,” she said.
The victim called 100 and the staffer at the control room asked her which area she was in. Since she was familiar with the area, Shruthi was able to give her location.
“First they told me that the area comes under Baiyappanahalli. Later, they said it comes under HAL. Finally, they figured out the location. It took 20 minutes for the police to reach the spot,” she said.
What saved Shruti was her sheer instinct and luck. Alone in the cab, she started raising an alarm. Luckily, commuters in the other vehicles next to the cab noticed her screaming for help and stopped the driver.
“If this is the kind of security Ola provides its customer, it is very questionable,” she said. “If we have to really call the police during an emergency then why they put out the number and emergency button, it’s a waste of time during that crucial situation. If they directly told us to dial 100 during an emergency, it will save time. Lakhs of commuters take Ola cabs thinking it is safe but they have no mechanism to check their drivers and track their customers in danger.”
Baiyappanahalli police said the accused Bhimashankar Malged was arrested and remanded in judicial custody following the complaint.
Comments
Please read my comments as "if bjp is elected" instead of "if bjp is collected". Sorry for type error
This hate monger is master degree holder in chamchagiri + fekugir. His statement to fulfil below things only if bjp is collected :
mesta case to be handed over to cbi
Real killers of Mesta will be arrested
All farmers will be given interest free loan
christians will get free ticket to travel jeruslem
Students will get free education
crores of job will be created
every village will be clean and free from having nature call in open air
there will be no riot
black money will be return and every indian citizen will get Rs. 15 lakhs
Mallya / Modi and every robber will be brought back to india
India will attack pakistan and destroy millitants
India will attack china and take back the land occupied by chinese troops
All bangadeshis will be sent back to bangladesh
Cow will be awarded as national animal
Ram mandir issue will be solved
Mahadevi issue will be solved
Kaveri water issue will be solved
Karnataka Goa issue will be solved
Kashmir issue will be solved
panditsw will return to Kashmir
His utterances are against the spirit of Federalism and Democratic principles. Being an MP & President of ruling party his words should match with his position. But alas! it sounds like whistle blowing of a local gang leader.
Want black money back--- Elect BJP
Want employment - Elect BJP
Want Ram mandir - Elect BJP
Want beef ban - Elect BJP
Want communal riots- Elect BJP
Finally if need all the above JUMLA's ....... Elect Only BJP
Nobody can beat Amit shah, except FEKU
BJP leaders will compete each other during election time for showing their efficiency in delivering more powerful believable lies
Mr. Shah.. You are such a shameless creature.. First you put to practical your previous election promises
Add new comment