Bengaluru, Jan 6: Cab aggregators are once again in news for the wrong reasons after an Ola cab driver misbehaved with a 34-year-old woman passenger and even threatened to kill her when she raised an alarm.
But what followed was worse. The woman, a software engineer, immediately called the Ola emergency number following which they asked her to check if the driver was drunk. She later pressed the emergency button on the Ola app but received a message asking her to dial 100. After the aggregator failed to help her, she said she was lucky to be saved by the public.
Reacting to the incident, an Ola spokesperson said, “We regret the unfortunate incident and have immediately terminated the driver-partner from the platform upon receiving the complaint.”
Shruthi G (name changed), an employee at a software company at Bagmane Tech Park in Mahadevapura, booked an Ola cab after her work in the evening of January 3. She booked pick-up stops at two locations as she had to pick her four-year-old daughter from the day-care centre, which is 2 km away from her house.
However, around 6.22 pm, when the cab reached Malleshpalya near Kids Castle, the driver did not stop the vehicle. He asked her to get down at the last drop location. She told him to stop and tried to open the doors but he locked the doors, insisting that she sit in the car. When she resisted, he held her hands and abused her; he even threatened to kill her if she raised an alarm.
The victim said she pressed the emergency button on the app twice but only got a message advising her to call the police.
When she called the Ola emergency number, the person at the other end asked about her condition and to check whether the driver was drunk. They called back after one-and-a-half hours when she was filing a complaint at the police station.
“Ola did not make any efforts to reach out to the police or do anything to track my location and help me in that situation,” she said.
The victim called 100 and the staffer at the control room asked her which area she was in. Since she was familiar with the area, Shruthi was able to give her location.
“First they told me that the area comes under Baiyappanahalli. Later, they said it comes under HAL. Finally, they figured out the location. It took 20 minutes for the police to reach the spot,” she said.
What saved Shruti was her sheer instinct and luck. Alone in the cab, she started raising an alarm. Luckily, commuters in the other vehicles next to the cab noticed her screaming for help and stopped the driver.
“If this is the kind of security Ola provides its customer, it is very questionable,” she said. “If we have to really call the police during an emergency then why they put out the number and emergency button, it’s a waste of time during that crucial situation. If they directly told us to dial 100 during an emergency, it will save time. Lakhs of commuters take Ola cabs thinking it is safe but they have no mechanism to check their drivers and track their customers in danger.”
Baiyappanahalli police said the accused Bhimashankar Malged was arrested and remanded in judicial custody following the complaint.
Comments
Dear Rakesh.
We know how brain is working after cheddi media & teaching have affected U.. and 95% of the cases charged are still not proved and the cheddi authorities are playing with the dumb spectaters like U who support them without your own investigation on the cases which still did not give any proof..... anyway A day will come to judge such cases where innocents have been trapped and the one who gave us this life will judge and on that day no cheddis will come to your rescue for your blind support now. Which U will regret for not using your god given intellectual. Try to know the reality and study on cheddi deception.
Rakesh,
Jamate Islami Hind an institution have no connection with Simi. SIMI is a independent institution which banned now. Its a student movement like ABVP. Jamate Islami Hind have student wing is SIO. I don't know where you got the information that he was with SIMI. Can you furnish the details about the Syed Qasim was with SIMI, failing which you will have apologize in this forum for non authentic information.
SQR Ilyasi we are with you...A goonda coward who is sitting abroad is preaching Hindutva patriotism ..As a Muslim we are not scared of these death threats
this man was with SIMI ... what else we can expect from his son ? Mr Abdullah , clarification , not India , it is muslims only and some left mentally retards . May be he has support from pakistan .
No worry ... India With U. Jai Hind.
Dont worry guys.... for the threats
Allah gives life & death and we muslims believe that.. If you are firm in your belief.. Just pray to him and ask his protection ... Dont worry about the evil .. Unless ALLAH gives permission nothing on the earth will move... even the evil of ravi poojary..
TRUST ALLAH, U are on the safe hand unless ALLAH decreed on U. even if U are harmed. It is the matter is with ALLAH.
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