Bengaluru, Jan 16: Amping up the online payment experience for consumers, Razorpay, the leading full-stack financial services company, today launched a new product, Instant Refunds for businesses.
This new feature activates refunds and credits the customer's source account across payment methods such as credit card, net banking, and UPI within a minute of initiation.
India is one of the fastest-growing online retail markets today. About 71 per cent of internet users in the country purchase products online. Today, the refund process has two major pain points for both the end customer and the business.
First, a delay of five-seven business days for the customer in receiving the money because of multiple intermediaries like the acquiring bank, issuing bank and the networks (VISA/MasterCard/Rupay).
Second, the lack of transparency during the entire refund process for both the customer and the business. This long cycle of processing refunds is a significant problem with every popular payment method in the industry.
By issuing refunds instantly, Razorpay will help businesses retain their customers, build trust through an improved hassle-free payment experience and provide complete transparency on refunds to both the business and the end-user.
This new feature will also reduce the dependence on manpower as every refund issue on an average leads to ten service emails or calls from customer support teams.
"Instant Refunds are the new normal and central to great customer experience. A lot of consumers fail to use online payment methods as they feel getting refunds through an online platform is a very time-consuming task; hence they prefer CoD as the best alternative. Given the technological advancements being made in the fin-tech ecosystem, its fair for customers to expect refunds as fast as possible. A solution like Instant Refunds will not only help build consumer confidence in digital payments but also reduce losses for e-commerce companies where CoD has become an expensive option with more than 50 per cent online transactions made through cash", said Shashank Kumar, CTO & Co-founder of Razorpay.
"Our Instant Refunds feature ensures that the refund is processed at a 3600x faster pace than the normal expected time of five-seven business days. The team is focused on creating new technologies designed to make the entire payment lifecycle hassle-free. We believe this new feature will make customers experience a notch higher, help brands create a competitive advantage, and even make them more profitable", he added.
Razorpay's growth has been uphill, particularly in the last two years. With a 500 per cent growth in 2019, the company has been witnessing a healthy growth rate of 35 per cent month-on-month.
The company also recently launched its corporate credit cards for its partner businesses, RazorpayX current accounts, support for freelancers and homepreneurs, and acquired Opfin, a payroll and HR management software company.
Currently powering payments for over 800,000 businesses including the likes of Indigo, BSE, Thomas Cook, Reliance, SpiceJet, Aditya Birla, Sony, and Oyo, the team plans to increase this count to 1,400,000 by this year. The full-stack financial solutions company expects a 4x growth in its revenue by the end of the next fiscal year.
This story is provided by NewsVoir. ANI will not be responsible in any way for the content of this article.
Comments
U have been voted to develop ur area. Do that first. We muslims don't have any issues if your women's go to temple or not go to temple. It's ur internal matter. We don't interfere. Pls do not interfere in our matters. U have right to do whatever you want to do. We don't come there. So do good to your are in this 5 years and next time also u will get elected for your good deeds. I feel sorry for those who voted you. God bless India.
Ahlan Wa Sahlan welcome to all faith include prathap simha
If in case any muslim women tried to engter Sabarimala temple it is 100 percent her fault. As entry of women is not allowed in this temple, she should respect the rules and should not put herself in trouble. What is the need to her to enter in a restricted area. In case she believes Sabarimala as God, why is she represents as Muslim. None will stop her from follwoing Ayyappa religion as Islam or muslims will not lose anything if she ruins her present and future. As she has no respect to her own religion how can we expect her to respect other religions. she might be doing it to get publicity or she is bribed to do so.
My dear friend, none will stop entry of women of any religion in masjid, but they should pray separately. Many masjids have prayer room for women as they are not allowed to mix with males while praying. However, for your information, it is preferred to muslim women to pray in home and there is no force on them to go to masjid to pray. This is a facility provided to them and in case any woman wants to pray in masjid it is due to the nfluence and unnecesary advice of any person.
Dear ex bhakat, he is a member of kesari jihad organisation.
Yes All Women are welcome. Irrespective of Faiths.
Yes , all faiths are permitted to enter mosque .
E.g. Sheik Zayed Mosque , Abduhabi.UAE.
Please google it if am wrong.
Because u people are borries
Anyone can entre mosque. But women cannot mingle with men in mosque unlike in temples and churches. There will be separate place for men and women. Unfortunately, in India most of the mosques have no facility for women. But Prophet Muhammad (pbuh) warned men against preventing women’s entry into mosque.
What the hell you are asking sir? Are u promoting love jihad?
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