Bengaluru, Jan 16: Amping up the online payment experience for consumers, Razorpay, the leading full-stack financial services company, today launched a new product, Instant Refunds for businesses.
This new feature activates refunds and credits the customer's source account across payment methods such as credit card, net banking, and UPI within a minute of initiation.
India is one of the fastest-growing online retail markets today. About 71 per cent of internet users in the country purchase products online. Today, the refund process has two major pain points for both the end customer and the business.
First, a delay of five-seven business days for the customer in receiving the money because of multiple intermediaries like the acquiring bank, issuing bank and the networks (VISA/MasterCard/Rupay).
Second, the lack of transparency during the entire refund process for both the customer and the business. This long cycle of processing refunds is a significant problem with every popular payment method in the industry.
By issuing refunds instantly, Razorpay will help businesses retain their customers, build trust through an improved hassle-free payment experience and provide complete transparency on refunds to both the business and the end-user.
This new feature will also reduce the dependence on manpower as every refund issue on an average leads to ten service emails or calls from customer support teams.
"Instant Refunds are the new normal and central to great customer experience. A lot of consumers fail to use online payment methods as they feel getting refunds through an online platform is a very time-consuming task; hence they prefer CoD as the best alternative. Given the technological advancements being made in the fin-tech ecosystem, its fair for customers to expect refunds as fast as possible. A solution like Instant Refunds will not only help build consumer confidence in digital payments but also reduce losses for e-commerce companies where CoD has become an expensive option with more than 50 per cent online transactions made through cash", said Shashank Kumar, CTO & Co-founder of Razorpay.
"Our Instant Refunds feature ensures that the refund is processed at a 3600x faster pace than the normal expected time of five-seven business days. The team is focused on creating new technologies designed to make the entire payment lifecycle hassle-free. We believe this new feature will make customers experience a notch higher, help brands create a competitive advantage, and even make them more profitable", he added.
Razorpay's growth has been uphill, particularly in the last two years. With a 500 per cent growth in 2019, the company has been witnessing a healthy growth rate of 35 per cent month-on-month.
The company also recently launched its corporate credit cards for its partner businesses, RazorpayX current accounts, support for freelancers and homepreneurs, and acquired Opfin, a payroll and HR management software company.
Currently powering payments for over 800,000 businesses including the likes of Indigo, BSE, Thomas Cook, Reliance, SpiceJet, Aditya Birla, Sony, and Oyo, the team plans to increase this count to 1,400,000 by this year. The full-stack financial solutions company expects a 4x growth in its revenue by the end of the next fiscal year.
This story is provided by NewsVoir. ANI will not be responsible in any way for the content of this article.
The founder of Islamic Research Foundation has sought Rs 500 crore as damages from Arnab Goswami, Editor in Chief of Times Now and other office bearers.
Comments
Aranab is stinking......good job Zakir Naik Sir!.....he should make this person to sell his underwear to pay this money....
Need of the hour... such a cases should be booked as these (news channels) are deceiving people from knowing the reality .. and misguiding the people from the truth in all the matters.
Zakir naik has no case against him. So why to come india for the dongi cow swami.
If cow swami is arrested who will bark on barking news.
Times now might be called as lie now.
I request income tax dept to kindly check what arnab goswamis total wealth, what he earns & how much is his asset.... i can assure you there will be lot of illegal wealth with him....who sponsored u people very well know
Most of these converted/( they are reverted ) are highly qualified in India.
in West -Europe and US daily people flock into 95% of them are
high highly qualified.
Yes you may disagree with section of sects of Muslims, but it is nothingto do with Islam. Islam itself doesn't allow any forcible conversion. Acceptance should come by their heart and belief.
Please note conversion does not benefit others. The holy quran clearly discourage any compulsion.
In brief Dr. Naik is fully complies islamic propagation
Guidelines
His friends are senior qualified Hindu celebrities
Please come for debate
If media interviews can judge a person and decide then why do we have courts....all bla bla comments from gaaf jale sangheez and porbooz....
So do you accept modiji as killer of Gujarat which was also a media issue....watch on YouTube and enjoy the interview between modi and Karan tappar on CNN IBN....
you dont worth 5 rs frame so wt is there to defame..........notice india aneeko fathat hey cupha huva hey bill mey
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