Bengaluru, Jan 6: Cab aggregators are once again in news for the wrong reasons after an Ola cab driver misbehaved with a 34-year-old woman passenger and even threatened to kill her when she raised an alarm.
But what followed was worse. The woman, a software engineer, immediately called the Ola emergency number following which they asked her to check if the driver was drunk. She later pressed the emergency button on the Ola app but received a message asking her to dial 100. After the aggregator failed to help her, she said she was lucky to be saved by the public.
Reacting to the incident, an Ola spokesperson said, “We regret the unfortunate incident and have immediately terminated the driver-partner from the platform upon receiving the complaint.”
Shruthi G (name changed), an employee at a software company at Bagmane Tech Park in Mahadevapura, booked an Ola cab after her work in the evening of January 3. She booked pick-up stops at two locations as she had to pick her four-year-old daughter from the day-care centre, which is 2 km away from her house.
However, around 6.22 pm, when the cab reached Malleshpalya near Kids Castle, the driver did not stop the vehicle. He asked her to get down at the last drop location. She told him to stop and tried to open the doors but he locked the doors, insisting that she sit in the car. When she resisted, he held her hands and abused her; he even threatened to kill her if she raised an alarm.
The victim said she pressed the emergency button on the app twice but only got a message advising her to call the police.
When she called the Ola emergency number, the person at the other end asked about her condition and to check whether the driver was drunk. They called back after one-and-a-half hours when she was filing a complaint at the police station.
“Ola did not make any efforts to reach out to the police or do anything to track my location and help me in that situation,” she said.
The victim called 100 and the staffer at the control room asked her which area she was in. Since she was familiar with the area, Shruthi was able to give her location.
“First they told me that the area comes under Baiyappanahalli. Later, they said it comes under HAL. Finally, they figured out the location. It took 20 minutes for the police to reach the spot,” she said.
What saved Shruti was her sheer instinct and luck. Alone in the cab, she started raising an alarm. Luckily, commuters in the other vehicles next to the cab noticed her screaming for help and stopped the driver.
“If this is the kind of security Ola provides its customer, it is very questionable,” she said. “If we have to really call the police during an emergency then why they put out the number and emergency button, it’s a waste of time during that crucial situation. If they directly told us to dial 100 during an emergency, it will save time. Lakhs of commuters take Ola cabs thinking it is safe but they have no mechanism to check their drivers and track their customers in danger.”
Baiyappanahalli police said the accused Bhimashankar Malged was arrested and remanded in judicial custody following the complaint.
Comments
aree bhai.... animals are not our parents.... Muslims dont worship animalsss... go and take all cows from your modiji's freinds who are exporting your mata to other countries..... they are in cow trafficking......
How about your uncles of Al Kabeer Beef exporter. Your for uncle is chipanjee so what we will convert as chipanji and stay in jungle.
Stop non sense and be like a human don't try to spoil HINDU religion.
Hope you and your Head quarter manage to understand above message.
I am sure that this bjp leader Ranjit has completely gone mad and it will be better for bjp to kick him out from the party. His baseless + senseless statement will lead to riot. Hence,. he shuld be arrested under terrorist / goonda act immediately. According to scientiest Darwin, human being are coming from apes / monkeys. Based on this, ancistors of this hate monger were apes / monkeys. I would like to know when this hate monger will go to jungle to stay with his ancistors. We will give nice party to him. Why this hate monger is not caring about cows which are let lose in the roads and dying due to hunger. Why dont he take care of them. He is only after the cows which muslims are taking care. As cows are his Matas, he should visit to other countries also to take care of them. Why is not bothered about hundreds of cows being slaughtered for beef export by sangh exporters in Gujrat. Why he has double standard. I doubt he is one of the beef exporters and making crores and low being expressed for cow is a jumla like his Master. Has he dare enough to agitate in front of beef exporting houses in Gujrat. He will be kicked out if he does so. Shame on you guy. Be a human being first. Live and let live others. There is limit for everything . Dont cross the limit.
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