Bengaluru, Jan 6: Cab aggregators are once again in news for the wrong reasons after an Ola cab driver misbehaved with a 34-year-old woman passenger and even threatened to kill her when she raised an alarm.
But what followed was worse. The woman, a software engineer, immediately called the Ola emergency number following which they asked her to check if the driver was drunk. She later pressed the emergency button on the Ola app but received a message asking her to dial 100. After the aggregator failed to help her, she said she was lucky to be saved by the public.
Reacting to the incident, an Ola spokesperson said, “We regret the unfortunate incident and have immediately terminated the driver-partner from the platform upon receiving the complaint.”
Shruthi G (name changed), an employee at a software company at Bagmane Tech Park in Mahadevapura, booked an Ola cab after her work in the evening of January 3. She booked pick-up stops at two locations as she had to pick her four-year-old daughter from the day-care centre, which is 2 km away from her house.
However, around 6.22 pm, when the cab reached Malleshpalya near Kids Castle, the driver did not stop the vehicle. He asked her to get down at the last drop location. She told him to stop and tried to open the doors but he locked the doors, insisting that she sit in the car. When she resisted, he held her hands and abused her; he even threatened to kill her if she raised an alarm.
The victim said she pressed the emergency button on the app twice but only got a message advising her to call the police.
When she called the Ola emergency number, the person at the other end asked about her condition and to check whether the driver was drunk. They called back after one-and-a-half hours when she was filing a complaint at the police station.
“Ola did not make any efforts to reach out to the police or do anything to track my location and help me in that situation,” she said.
The victim called 100 and the staffer at the control room asked her which area she was in. Since she was familiar with the area, Shruthi was able to give her location.
“First they told me that the area comes under Baiyappanahalli. Later, they said it comes under HAL. Finally, they figured out the location. It took 20 minutes for the police to reach the spot,” she said.
What saved Shruti was her sheer instinct and luck. Alone in the cab, she started raising an alarm. Luckily, commuters in the other vehicles next to the cab noticed her screaming for help and stopped the driver.
“If this is the kind of security Ola provides its customer, it is very questionable,” she said. “If we have to really call the police during an emergency then why they put out the number and emergency button, it’s a waste of time during that crucial situation. If they directly told us to dial 100 during an emergency, it will save time. Lakhs of commuters take Ola cabs thinking it is safe but they have no mechanism to check their drivers and track their customers in danger.”
Baiyappanahalli police said the accused Bhimashankar Malged was arrested and remanded in judicial custody following the complaint.
Comments
Hi faizhal bhai ...artha aithu bidi ....Johnny walker beku antha indirect agi kelta ideera. ...papa en madakke Agathe ...DEC 31st sigree Johnny walker nalli abhisheka madistini padubidrili.
adsari triple talaq baratte antha tension suru agirbeku ....haha .. Careful kanree hendru case haakidre kabbaddi adida reason ge monthly maintence kodbekaguthe ...konege Dana kadiyo vehicles saha ada idbekaguthe ....
Adsari ...binder nalli burnol business jora ...surgical strikes and triple talaq matter admele bp tablets demand jaasthi agidyanthe howda...haha...neevu Johnny johhny walker antha irodu nodidre gottagutte ...
Wonder why Naren keep shifting his base very often.... now in Singapore
Why....India is not safe?
Naren....Johnny Johnny yes papa.....this is not the topic here...... forget the world...we are talking about saffron terrorism in our country..and the world already knows who created IS...your American fathers and Israel Aliyas......OK...wake up...from your pills nashaa
People like Naren & Viren can only support sadist and womanisers like Trump...
thats the mindset of sanghis
nareen kotian is abnormal let him say ..he need treatment....
Naren mama, Sangh can't be destroyed. because no one is interested to destroy it. after all sanghis are also going to apologize to the nation one day. But currently your sangh has decided to destroy the nation. We will not allow for that. Ur ultimate aim is bringing BJP to power and making india a Hindutva country. but the aim of common man of India is peace and co-existence. (Plz dont translate peace into arabic :p)
Worst than Islamic state ? Haha ...as per Islam ..non muslim women are considered as slaves ..so Isis following that theory cmon man ...
u guys scream how much ever u want ...our sangh can never be destroyed ....love u sangh parivar ......trump mama bandu Islamic state ge benki haako dina dura illa ....surgical strikes admele mini Pakistanis gala demand for burnol has increased 4 times Anthe ...
Indian version of ISIS
So what TAG will applied to thus group. Are they Desh Bakth. Is it allowed to hold such weapons. If ithis type of offence carried out by minority immediatley they will apply terrorist label. Now we have to wait and see active central govt and their chela TV media's comments.
For peace loving Indians account this group is terroriit. Worst than ISIS
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