Bengaluru, Jan 6: Cab aggregators are once again in news for the wrong reasons after an Ola cab driver misbehaved with a 34-year-old woman passenger and even threatened to kill her when she raised an alarm.
But what followed was worse. The woman, a software engineer, immediately called the Ola emergency number following which they asked her to check if the driver was drunk. She later pressed the emergency button on the Ola app but received a message asking her to dial 100. After the aggregator failed to help her, she said she was lucky to be saved by the public.
Reacting to the incident, an Ola spokesperson said, “We regret the unfortunate incident and have immediately terminated the driver-partner from the platform upon receiving the complaint.”
Shruthi G (name changed), an employee at a software company at Bagmane Tech Park in Mahadevapura, booked an Ola cab after her work in the evening of January 3. She booked pick-up stops at two locations as she had to pick her four-year-old daughter from the day-care centre, which is 2 km away from her house.
However, around 6.22 pm, when the cab reached Malleshpalya near Kids Castle, the driver did not stop the vehicle. He asked her to get down at the last drop location. She told him to stop and tried to open the doors but he locked the doors, insisting that she sit in the car. When she resisted, he held her hands and abused her; he even threatened to kill her if she raised an alarm.
The victim said she pressed the emergency button on the app twice but only got a message advising her to call the police.
When she called the Ola emergency number, the person at the other end asked about her condition and to check whether the driver was drunk. They called back after one-and-a-half hours when she was filing a complaint at the police station.
“Ola did not make any efforts to reach out to the police or do anything to track my location and help me in that situation,” she said.
The victim called 100 and the staffer at the control room asked her which area she was in. Since she was familiar with the area, Shruthi was able to give her location.
“First they told me that the area comes under Baiyappanahalli. Later, they said it comes under HAL. Finally, they figured out the location. It took 20 minutes for the police to reach the spot,” she said.
What saved Shruti was her sheer instinct and luck. Alone in the cab, she started raising an alarm. Luckily, commuters in the other vehicles next to the cab noticed her screaming for help and stopped the driver.
“If this is the kind of security Ola provides its customer, it is very questionable,” she said. “If we have to really call the police during an emergency then why they put out the number and emergency button, it’s a waste of time during that crucial situation. If they directly told us to dial 100 during an emergency, it will save time. Lakhs of commuters take Ola cabs thinking it is safe but they have no mechanism to check their drivers and track their customers in danger.”
Baiyappanahalli police said the accused Bhimashankar Malged was arrested and remanded in judicial custody following the complaint.
Comments
A very good reply by CM and excellent comparison of Karnataka with the jungle raj UP.
We need no lessons here, especially from sectarian leaders of the North.
Well said , BY our CM, Hats off to you! Dear Siddaramaih Humble peace loving CM of KARNATAKA
sir, reasonably all were hindus. INDIA invaders made attacks and several sects were forceful followed the other category I feel!
ALL ARE HINDUS . BUT SOMETIMES SOMEBODIES FEELTHAT TEY ARE!
2 c.m. of YOGI MAY HAD DONE REMARKS AS TUTTURI BECAUSE THEY ARE LEAST AQUENTED WITH KARNATAKA.
THERE WERE KINGS AND QUEENS RULING INDIA ONE OF THOSE MAY BE TIPPU AGAINST BRITISH!! ONLY MERITS OF TIPPU BE COUNTED FOR CELEBRATIONS AFTER INDEPENDENCE> THERE MAY NOT BE ANY SPECIALTY BUT WILL!
* HANUMAN is treated as WIND GOD and there is no need to compare with TIPPU(DEEP) i FEEL!
** YOGY WAS OF VISIT FOR PRIVATE CAUSE AND THERE WAS NO NEDOF CRITICIZING KARNATAKA ADMINISTRATION. WHICH KNOWN LITTLE FACT OF IT TO HIM!!. NOT GOOD TO PEEP IN THE ADMINISTRATION OF OTHER STATE IS FEDARAL STATE POLICY!!
Karnataka state comes under fit state of administration on federal ground - in all respects, the speaker must study before making any comments about Karnataka.Hanuman differs from any kings of India now and before also
Double agent Hindus like you do anything for power & money
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