Bengaluru, Jan 16: Amping up the online payment experience for consumers, Razorpay, the leading full-stack financial services company, today launched a new product, Instant Refunds for businesses.
This new feature activates refunds and credits the customer's source account across payment methods such as credit card, net banking, and UPI within a minute of initiation.
India is one of the fastest-growing online retail markets today. About 71 per cent of internet users in the country purchase products online. Today, the refund process has two major pain points for both the end customer and the business.
First, a delay of five-seven business days for the customer in receiving the money because of multiple intermediaries like the acquiring bank, issuing bank and the networks (VISA/MasterCard/Rupay).
Second, the lack of transparency during the entire refund process for both the customer and the business. This long cycle of processing refunds is a significant problem with every popular payment method in the industry.
By issuing refunds instantly, Razorpay will help businesses retain their customers, build trust through an improved hassle-free payment experience and provide complete transparency on refunds to both the business and the end-user.
This new feature will also reduce the dependence on manpower as every refund issue on an average leads to ten service emails or calls from customer support teams.
"Instant Refunds are the new normal and central to great customer experience. A lot of consumers fail to use online payment methods as they feel getting refunds through an online platform is a very time-consuming task; hence they prefer CoD as the best alternative. Given the technological advancements being made in the fin-tech ecosystem, its fair for customers to expect refunds as fast as possible. A solution like Instant Refunds will not only help build consumer confidence in digital payments but also reduce losses for e-commerce companies where CoD has become an expensive option with more than 50 per cent online transactions made through cash", said Shashank Kumar, CTO & Co-founder of Razorpay.
"Our Instant Refunds feature ensures that the refund is processed at a 3600x faster pace than the normal expected time of five-seven business days. The team is focused on creating new technologies designed to make the entire payment lifecycle hassle-free. We believe this new feature will make customers experience a notch higher, help brands create a competitive advantage, and even make them more profitable", he added.
Razorpay's growth has been uphill, particularly in the last two years. With a 500 per cent growth in 2019, the company has been witnessing a healthy growth rate of 35 per cent month-on-month.
The company also recently launched its corporate credit cards for its partner businesses, RazorpayX current accounts, support for freelancers and homepreneurs, and acquired Opfin, a payroll and HR management software company.
Currently powering payments for over 800,000 businesses including the likes of Indigo, BSE, Thomas Cook, Reliance, SpiceJet, Aditya Birla, Sony, and Oyo, the team plans to increase this count to 1,400,000 by this year. The full-stack financial solutions company expects a 4x growth in its revenue by the end of the next fiscal year.
This story is provided by NewsVoir. ANI will not be responsible in any way for the content of this article.
Comments
Dear Viren there is nothing hell in your religion, thats the reason they are coming towards islam
very funny.
Dear All,
Please note few of these points about Islam.
Wish you all the best. May God bless you with happiness and good health always and you lead a happy life forever. Our prayers are with you. But try to keep away from unnecessary things and lead a simple life.
Bro.. its other way round. Hindu girls are falling love with handsome guys and beautiful religion
This is called true Islam. When 27 Karsevaks like Balbir Singh can embrace Islam , you just imagine the power of Islam.
Mix equal quantity of love and jihad in a cup and drink it...
and dont forget to buy burnol to cool off your bloody b***
Read the quran with translated original (not chaddis version). U Will end up in Reverting Islam.. In Sha Allah.
In the Quran the chilling & fearful explanation of Hell fire & HELL is there to those who reject ONE CREATOR and associate partners with him and worship all those demi-gods.
LOVE of His True last messenger & ONE CREATOR is the only way to escape from the HELL fire and attain HEAVEN.
JIHAD – constant struggle with oneself to be obedient to God, struggle (Jihad) against oppression of all kinds unleashed by enemies of humanity.
It is human nature to search for truth and aspire purity rejecting all manmade, false, ungodly beliefs & customs. No force on the earth can stop this and that is the reason thousands are attracted on daily basis to the Religion of Peace & Truth - ISLAM.
How long will YOU ignorants blame love jehad.. We request you to OPEN the QURAN (the quranproject) online and check what is written about love jehad... Unless YOU learn about quran .... YOU are following the RSS commandments and singing the same tone (it's love jehad) since years... When U guys open up your God given intellect.. Dont be SLAVES of RSS ... Use your intellect to know WHY PEOPLE are REVERTING to ISLAM... instead of blaming and licking the politicians and the haters of Islam.
This all happens because you bloody morons donot understand what is love and care all about.
Go drink sleep on streets, make your wife & childrens (some people dont have that too) wait home, come home next morning once again in Bar... Your life begins and Ends in BAR & Restaurent.
Dear Brother Study about Islam than you come to know what the hell is there in Islam (Alhamdulillah).
Congrats Shoaib
There are many cases like this. They all get converted into islam. There is racket to do conversion. Should stop this.. Stop Love Jihad
Stockholm syndrome by love jihad.. She may not feel trapped now. Later she feels that
Media highlighting only if anybody comes to Islam.. Pleasing minority
We wont care, if she got converted into christianity or other religion. Media giving unwanted prominants to some rubbish news. They are making controversy
Is that an important news
This is called love jihad. These muslim men make friendship with beautiful Hindu girls, make them fall in love with them. After wedding blackmail them to become Muslims. Need to put an end to this ugly practice at the earliest. What the hell is there in that religion.
Add new comment