Airline passengers confused over Saudia’s allowed weight allowance

August 5, 2013

Saudia_allowed_weightJeddah, Aug 5: Saudi Arabian Airlines’s recent joining with SkyTeam, a group partnership of 19 airlines world-wide, has left passengers traveling on the Kingdom’s carrier confused over baggage allowances.

Saudia had previously allocated a baggage allowance of 32kg per bag for guest class passengers and two 32kg bags for first and business class passengers on international flights.

The baggage allowance was also restricted to 25kg per bag in the domestic sector.

Since then, travel agencies have advised their passengers to carry only one piece of luggage weighing 23 kg, leading to confusion among passengers.

“I am a frequent flyer of Saudia. When I last traveled with them about four months ago, I was allowed to take only one 23-kg bag according to new rules,” said Ahmed Malik.

He pointed out that when his friend traveled just a month ago, he was allowed to carry two pieces of luggage each weighing 25 kg with Zamzam water. “When I booked my seat for travel to the UK, the travel agent told me that I can’t carry more than one 23 kg bag. Confused by that, I visited their website, where I found that guest class passengers can take one bag of 32 kg on international flights to the EU, UK, Middle East, Africa, Asia and the Arabian Gulf.

“Still confused, I approached the Saudia office, where the receptionist told me I can carry 23 kg per bag, even though a poster in the office had 32 kg written on it. For my satisfaction, I went to another officer and he said I could carry 32 kg,” said Malik, who went to a third official and was told that he can carry only up to 27 kg and that he would have to pay extra for anything higher than that.

Another passenger, Tazeen Ishrat, told Arab News that it is unclear how much baggage weight passengers can carry and that many employees at Saudia offices were unaware of the new baggage allowance themselves.

Arab News checked the poster at the Saudia Airlines office, which listed baggage allowance of 32 kg. Arab News also checked the website of the Airline and found that it was 25 kg for domestic passengers and 32 kg on international flights. The website also states that if any piece of luggage weighs in excess of the stated amounts, an excess baggage charge of $100 will have to be paid.

Passenger traveling from Jeddah to London must pay $150 or equivalent for every extra bag they carry, with a maximum of 23 kg per piece that measures 205 centimere in dimension.

Yet an officer from Saudi Arabian Airline’s booking office insists that the airline changed the baggage weight from 32 kg to a maximum of 27 kg per bag per passenger for guest class, adding that first and business class are allowed two pieces and that silver and golden Alfursan members and SkyTeam (Elite Plus/Elite) members would be allowed to carry one extra piece on international flights.

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coastaldigest.com news network
June 16,2020

Dubai, Jun 16: In a humanitarian gesture, a UAE-based Pakistani businessman has come forward to offer free interim accommodation options to covid lockdown hit expatriates. 

The men benefitted from Ali Rao's housing initiative include Indians, Pakistanis and Africans. 

Inspired by the ongoing efforts taken by the UAE leadership to take care of all UAE residents, Ali Rao, CEO of Rao Holdings LLC in Dubai is offering free shared accommodation to unemployed male bachelors and workers, especially expatriates who do not have a place to stay.

Ali Rao currently has a capacity of 100 accommodation options that he wishes to offer to those who cannot afford house rent. 

"We have already placed 25 such men in these housing options spread across Al Quoz, Jebel Ali and Muhaisnah areas of Dubai," Ali Rao told local media. He works in collaboration with major charities in Dubai, who refer the cases to Rao.

"One of our companies - the property management division - deals with industrial housing accommodation. We decided to put this space to good use when I came across media articles that highlighted the plight of these homeless men," he said. 

Rao has already sheltered 25 homeless workers in the Al Quoz area. "We have received applications for 35 more, however, many of these men are due to return to their home countries, so we are awaiting confirmation from the charities," he explained. He has provided them with free Wi-Fi, bedding, blankets, bedsheets, and pillows.

"In one unit, we provide them with food and the other unit, social workers and the associated charities deliver food," he added. The housing is exclusively for men and not for women and families. "Many are seeking jobs, so they needed Wi-Fi. I went to the camps today and set up a Wi-Fi connection. Someone wanted to eat eggs, so we got him some eggs and rice. These are simple things most of us take for granted, but to many people this is vital," he added.

Since most of the residents are looking to return to their home countries, Rao is also in the process of providing them with air tickets.

"If the need arises, we will add more units," he explained. Rao said, "The ongoing pandemic has hit everyone hard, especially those with no security to fall back on. The economic and income disparities have only increased in this time, with those dependent on daily wages being rendered homeless in massive numbers across the globe."

He added, "I felt heartbroken and if I would stand by and watch, I would feel very small as a human being, I won't be able to stand in front of the creator I thought to myself. These are some very difficult times for all of us."

A beneficiary of the programme said, "I am very happy with this initiative as living outside in the summer is very difficult. It's very hot. I want to thank God and this company for providing me with a roof over my head."

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News Network
April 23,2020

Riyadh, Apr 22: In an extraordinary initiative, the government of the Kingdom of Saudi Arabia has decided to facilitate the travel of expatriates who have an exit and reentry visa or final exit visa to return to their countries.

This is in line with the order of Custodian of the Two Holy Mosques King Salman, according to the Saudi Press Agency.

According to the initiative, called “Auda” (return), expatriates can apply seeking permission for travel to their countries through the Absher portal of the ministry.

Announcing this, Saudi's Ministry of Interior said that the initiative will be implemented in cooperation with a number of relevant government agencies.

Requests for travel from expatriates will be received and approved in coordination with the relevant authorities to complete their travel procedures on board international flights.

As per the initiative, a text message will be sent to the beneficiary stating the travel date, ticket number and reservation details, and by which the beneficiary can obtain his travel ticket and complete the travel procedures.

Clarifying the procedures for the travel, the ministry said that the applicant shall select the icon (Auda) after visiting the Absher portal and fill the following fields: iqama (residency permit) number, date of birth, mobile number, departure city and airport of arrival.

It is not mandatory for the expatriate to have his own Absher account for availing of the service, the ministry said, adding that this facility is to enable expatriates to benefit from this initiative.

The departure will be through the following airports: King Khalid International Airport in Riyadh, King Abdulaziz International Airport in Jeddah, Prince Muhammad International Airport in Madinah, and King Fahd International Airport in Dammam.

Those expatriates who are outside these cities can benefit from the service through entering airport of departure after completion of their travel procedures in sufficient period of time.

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Agencies
May 7,2020

A patient in hospital with Covid-19 has given birth to a healthy baby boy in Dubai.

The 25-year-old Indian was admitted to Al Zahra Hospital after testing positive on May 2.

Although the baby was not due to arrive until May 19, the woman went into labour three days later and delivered a healthy boy weighing 3.8kg.

The parents are yet to name the child, who has also been tested for the virus.

“When we first received the Covid-19 positive diagnosis, we were afraid for the health of both my wife and the baby,” said the boy’s father, who did not want to give his name.

“Thankfully with the help of the doctors and nurses at Al Zahra Hospital, my son was born with no complications and my wife remains in stable condition.

“We couldn’t be more grateful.”

Despite arriving two weeks early, both mother and child are doing well but will only be allowed to leave the hospital to return to their home in Dubai after they return three negative tests on the trot.

“The contractions started very suddenly and it all happened very quickly,” said Al Zahra Hospital nursing director Maysoon Yousef.

“The delivery took about 10 to 15 minutes which is something we do not see very often.

“There were no complications and both the mother and baby are in good condition.”

Strict measures are in place to ensure hygiene for those inside the hospital, as well as visitors.

The new mum and her son are in the same room as the baby needs to be nursed.

According to the Centres for Disease Control and Prevention, a US national public health institute, there is no evidence that suggests the virus can be transmitted through breastfeeding.

New mothers infected with the virus should wear a mask, wash their hands before and after touching the baby.

“We operate by the latest Covid-19 international and local guidelines when it comes to the management of our maternity patients and otherwise,” said Dr Ghassan Lutfi, head of obstetrics and gynaecology at the hospital.

“We take strict measures to guarantee that there is no risk of cross contamination and that all our patients are in safe hands.”

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