Mangalore, August 18: If you are a resident of Mangalore and need to lodge an immediate complaint, you need not to visit police station as the City Police Commissionerate has introduced a new 'Interactive Voice Recording System' which would respond to grievances.
IVRS will help complainants to lodge a complaint from their homes. A complainant has to do is call 2222212 and tell their complaints.
Commissioner of Police Seemanth Kumar Singh opines that the new system will save a lot of time for the complainants. As soon as a complaint is received, the police will register it and update the complainant about the action taken by the police department.
Person calling the number can choose either Kannada or English as the language for communication. IVRS will then take him through the procedure to register a complaint.
The person has to record his name, postal address, contact number and e-mail id after which the complainant has to record his grievance in a minute and end the conversation with #.
The system will also generate a complaint number which will help the complainant for follow up purposes.
A person has been assigned to listen to grievances and put the complaint in writing. The audio recording and related complaint will be sent to the police commissioner who will forward them to police stations or concerned police officers.
All the materials related to the grievance will be stored in a separate server. The police commissioner has promised to physically maintain a record of complaints.
The IVRS will be restricted to calls made in Mangalore. They are also discussing on having a toll free number for IVRS. “It will depend on how successful IVRS turns out”, says Mr Singh.
Mangaluru, Jan 16: The Akhil Bharatiya Vidyarthi Parishad is holding rallies and meetings and distributing booklets across the country in support of the Citizenship (Amendment) Act, said ABVP National Secretary Harsha Narayan here on Thursday.
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