Bengaluru, Jan 6: Cab aggregators are once again in news for the wrong reasons after an Ola cab driver misbehaved with a 34-year-old woman passenger and even threatened to kill her when she raised an alarm.
But what followed was worse. The woman, a software engineer, immediately called the Ola emergency number following which they asked her to check if the driver was drunk. She later pressed the emergency button on the Ola app but received a message asking her to dial 100. After the aggregator failed to help her, she said she was lucky to be saved by the public.
Reacting to the incident, an Ola spokesperson said, “We regret the unfortunate incident and have immediately terminated the driver-partner from the platform upon receiving the complaint.”
Shruthi G (name changed), an employee at a software company at Bagmane Tech Park in Mahadevapura, booked an Ola cab after her work in the evening of January 3. She booked pick-up stops at two locations as she had to pick her four-year-old daughter from the day-care centre, which is 2 km away from her house.
However, around 6.22 pm, when the cab reached Malleshpalya near Kids Castle, the driver did not stop the vehicle. He asked her to get down at the last drop location. She told him to stop and tried to open the doors but he locked the doors, insisting that she sit in the car. When she resisted, he held her hands and abused her; he even threatened to kill her if she raised an alarm.
The victim said she pressed the emergency button on the app twice but only got a message advising her to call the police.
When she called the Ola emergency number, the person at the other end asked about her condition and to check whether the driver was drunk. They called back after one-and-a-half hours when she was filing a complaint at the police station.
“Ola did not make any efforts to reach out to the police or do anything to track my location and help me in that situation,” she said.
The victim called 100 and the staffer at the control room asked her which area she was in. Since she was familiar with the area, Shruthi was able to give her location.
“First they told me that the area comes under Baiyappanahalli. Later, they said it comes under HAL. Finally, they figured out the location. It took 20 minutes for the police to reach the spot,” she said.
What saved Shruti was her sheer instinct and luck. Alone in the cab, she started raising an alarm. Luckily, commuters in the other vehicles next to the cab noticed her screaming for help and stopped the driver.
“If this is the kind of security Ola provides its customer, it is very questionable,” she said. “If we have to really call the police during an emergency then why they put out the number and emergency button, it’s a waste of time during that crucial situation. If they directly told us to dial 100 during an emergency, it will save time. Lakhs of commuters take Ola cabs thinking it is safe but they have no mechanism to check their drivers and track their customers in danger.”
Baiyappanahalli police said the accused Bhimashankar Malged was arrested and remanded in judicial custody following the complaint.
Comments
just sentence him to death.. this kind of morons are evil for society. he was earning handsome salary of 40k+ riyals and braking against muslims/islam. if he work in india as engineer he wont get even10k indian rupees. whoever do this kind of hatred againt other religion whether muslim, hindu or christian he deserve death only.
Its every one's duty to respect the laws of the country where we live. Being expatriate in Saudi Arabia we should be more careful on the issue. You might be follower of enemies of islam in India, but you cannot do it in Saudi Arabia or Gulf countries. You mihgt have been brainwashed in india but anti national and anti muslim political parties, who are trying to make use of you to spread hate among different communities for their political benefit. At last you will be the one to suffer. No political for whom you are working will not come to support you and they will say you are not related to their party and there is no connection between you and the party. dont get fooled by these hate political parties. I am sorry for the fate of this unfortunate person and hope he will be freed at the earliest possible. This is good lesson for all hate mongers in Saudi Arabia. Dont bring your dirty politics to saudi arab ia. People from all religion are living peacefully here. They eat together and live together as one family.
Maron is arrested, let him learn his mistake for his hatrate,
indian political people make innocent people to reach and this is what the end result but the political people are living happly with all facility only ch**tya citizen of india is fooled all time.
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