Passport office to clear 500 more online applications daily

June 21, 2012

Passport_500

New Delhi, June 21: Shaken by the rising public anger against messy implementation of the new internet-based passport application system, the ministry of external affairs on Wednesday put in place a number of measures that are expected to make it easier for people to apply for passports. Some of these measures will come into effect immediately and a few more are likely to be announced on Friday.

Among the steps taken right away is a hike in the number of daily online appointments by 500. This is expected to ease up some pressure on applicants. Right now, the window for making online applications is exceedingly short. The hike by 500 is expected to make this window a little larger. What's more, the passport office will now work also on Saturdays in Delhi. In other words, 12,000 more passport applications will be dealt with every month.

These measures, as well as some more, were taken in the wake of The Times of India highlighting the pain of passport applicants in a series of reports. "We have treated the matter with utmost concern after the TOI reports. We will be releasing more appointment slots every day, little by little, and in 15 days you will see a definite impact," said chief passport officer (CPO) and joint secretary in the MEA, Muktesh Kumar Pardeshi.

The MEA has said that all Passport Seva Kendras (PSKs) will be increasing their capacity to deal with applicants over the next fortnight. The ministry also said that family tokens will be issued to allow family members to seek appointments together. In order to tackle touts and recalcitrant babus, the ministry said the online process would be made more transparent and anyone asking for money to play the system would face strict action.

Ministry officials promised that the website would be revisited to ensure that all requirement of documents are clearly mentioned. This will ensure that there will be no suprises or whimsical demands for documents. Together with the stick, the ministry is expected to shortly announce the carrot - a monetary incentive policy for those clearing a higher number of applications.

The ministry has decided to make one passport centre dedicated for passports under the Tatkal scheme. Right now because of the mess, Tatkal passport application do not get any real advantage despite paying an additional Rs 2,500.

Starting Thursday, the Bhikaji Cama Place PSK will accommodate 500 more online appointments, taking the total number of booking slots allotted to Delhi to 2,000. Pardeshi claimed that PSKs in Delhi have been witnessing a trend of roughly 30% online applicants not showing up on the appointed day. Calling it a "sheer waste of resource", Pardeshi said the MEA has factored in this absenteeism and will release more slots accordingly.

A special token intended to serve families better is also in the pipeline. TOI readers had complained that they couldn't book online appointments for their families on the same day as theirs. This new token, Pardeshi said, would solve this problem.

The ambiguities in the passport application process have been another concern. Both MEA and Tata Consultancy Services have claimed that the new system is "absolutely transparent" and "smooth". When TOI investigated the issue, it found that information pertaining to the mandatory documents displayed on the portal, www.passportindia.gov.in, was not in consonance with the ones asked by the PSKs. When PSKs were asked the reason, they said they reserved the right to demand additional documents.

This will not happen anymore, said the CPO. "We are working on our portal and will soon upload an advisory for applicants. The process will be explained in detail and hopefully, nobody will face any inconvenience at the PSKs in terms of 'surprise demands'," Pardeshi said.

But what about those people who fail to book appointments online and have to seek help from agents, who charge hefty amounts for bookings? "We are issuing instructions to all passport offices to lodge FIRs against anyone found claiming to arrange for multiple bookings in exchange for money. We are also considering an idea to rope in the postal department into the process. Post offices can book online appointments for a token fee and keep agents out of the picture completely," said Basant K Gupta, additional secretary, consular passport & visa division, MEA.

Passport promises

500 more online appointment slots for Passport Seva Kendra at Bhikaji Cama Place, taking total number of slots for Delhi to 2,000.

Tokens to allow entire family to turn up on same day for appointment.

Passport offices to lodge FIRs against those promising multiple bookings for fee.

Post offices may be alllowed to book online appointments for applicants without Net access.

Website to list details of all mandatory documents. PSKs can't turn away applicants by saying they reserve right to demand additional papers.

Likely announcements on Friday

Dedicated office for processing Tatkaal applications.

All passport offices to work on Saturdays too.

Special incentive scheme for staff for faster processing.

Quote

We have treated the matter with utmost concern after the TOI reports. In 15 days you will see a definite impact

—Muktesh Kumar Pardeshi, chief passport officer

Times View

It's good that the authorities are responding to media reports on the problems being faced by passport applicants. It's hoped that what's been announced will actually be done right away. We want a transparent and an efficient system for issuing passports. And an Internet-based system can achieve that. Transparency will, of course, mean that certain vested interests - from touts to corrupt passport office babus - will be badly hit. And these interests are trying to derail a more transparent system. There must be a firm message from the top that the system will be cleaned up and anyone found to be subverting it will be dealt with firmly.

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News Network
April 28,2020

Kozhikode, Apr 28: The remains of seven people who died in the Gulf countries were airlifted from Dubai by a cargo flight which arrived here Tuesday, ending the uncertainty over bringing back the bodies of those who died following non-Covid-19 reasons.

Airport sources said the flight reached the airport by around noon.

The bodies include natives of Kerala, one each of people from Goa and Sivaganga in Tamil Nadu.

"Karipur in among the few airports where cargo flights are operating in South India.

This is the reason why the bodies of those belonging to Goa and Sivaganga and other parts of Kerala have all been brought here for onward transport to respective destinations by road," an airport official said.

"As per information received from the airport, the bodies are of John Johannan of Kollam, David Shamy of Punnakkal, Kannur, Sathyan of Cheranelloor, Thrissur, O C Mathai and Sijo Joy, both of Pathanamthitta, Sreenivasan of Sivaganga and Henrick D Soza of South Goa," said Thomas, Assistant Sub Inspector, Special Branch CID, Malappuram.

Special passes have been issued to ambulances to transport the bodies to their destinations after the formalities at the airport are over, a senior police officer said.

There had been some confusion on bringing back the bodies from the Gulf region for about a week for want of clearance from the embassy authorities.

Chief Minister Pinarayi Vijayan had written to Prime Minister Narendra Modi last week seeking his intervention in ensuring that bodies of Keralites, who die in Gulf countries due to no non COVID-19 reasons, should be broughtto the state without any delay forenabling family members to perform their last rites.

Vijayan also wanted Modi to direct Indian Embassies to issue necessary clearances without seeking individual approvals from the Ministry of Home Affairs and avoid any delay.

The mortal remains are now being broughtin cargo planes as passenger flights are not being operated due to the COVID-19 lockdown.

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Agencies
January 25,2020

Thiruvananthapuram, Jan 25: Kerala Chief Minister Pinarayi Vijayan on Friday asked the state's MPs to take up the matter of deaths of eight Keralites at a resort in Nepal early this week, with the Centre to pursue the matter with the neighbouring country's government.

He was speaking to the MPs at the customary meeting that the Chief Minister has with all MPs ahead of every session of the parliament.

"The demand has come from the families of the victims for a fair probe on what happened and adequate compensation. For this, you (MPs) should take it up with the Centre. A probe has to be done by the Nepal authorities and the Centre should pursue this with them," Pinarayi reportedly stated. 

"We (the state government) have already taken the issue with the Centre and will now send a detailed letter on the need for a fair probe by the Nepal authorities," he added.

The eight dead include Praveen Krishnan Nair, who worked in the UAE and was on a short vacation here, when the tragedy struck the family. His wife Saranya, a second year M.Pharma student, and their three children, were also killed.

On Friday morning, it was a goodbye that Thiruvananthapuram has perhaps not seen before, as hundreds of people, many of them strangers, came to pay last respects to the five members of the Nair family.

The family of Praveen Nair decided to bury the bodies of the three children and cremate the bodies of Praveen and Saranya. It was also decided to bury the ashes of the couple alongside their three children in the compound of their house.

The second family hailed from Kozhikode and the bodies of Ranjith, an IT professional, his wife, who works in a cooperative bank and their younger child, who slept in the same room as that of Praveen, arrived at the Kozhikode airport on Friday morning.

State Transport Minister A.K. Saseendran and many others were there to receive the bodies, which were first taken to Ranjith's new home that is almost complete.

From there it was taken to a hall for all to pay their last respects and then to the family home of Ranjith where the cremation took place.

Watching everything happening was Ranjith's elder son, seven-year-old Madhav, who escaped that night in Nepal as he was sleeping in another room.

Madhav had arrived from Delhi on Thursday and was unaware of the tragedy as he was busy moving around in a new bicycle, which his relatives had bought to keep him busy.

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News Network
May 23,2020

New Delhi, May 23: On the occasion of Jumat-ul-Vida, the last Friday of the ongoing holy month of Ramzan, a select group of people offered namaz at Delhi's Jama Masjid ahead of Eid-ul-Fitr, while adhering to social distancing following relaxations in the fourth phase of the COVID-19 lockdown.

"A large number of people wanted to offer prayers today but we told them they should do so from their homes. Only the staff of the mosque and a few members of the family offered prayers here," Shahi Imam of Jama Masjid said.

The coronavirus pandemic has also marred the excitement of Eid for the vegetable and fruit vendors in neighbouring Daryaganj.

The fourth phase of nation-wide lockdown extended till May 31, began from Monday in which markets and shops were allowed to open. However, due to persisting fear of COVID-19, the sale of products is yet to pick pace.

Unlike each year, the market lacks the sheen this Eid with no bustle and people cautious about venturing out.

Salim, who has been selling cheese and curd in the market for the last 35 years, told ANI, "I have never seen such an Eid. There is an atmosphere of fear in the minds of people."

Another fruit seller Haseen Malik said that "During the month of Ramadan, most people relish fruits such as musk melon, sweet lemon and watermelon so there is some demand for it. But there is no excitement for Eid this year. The sale has been at an all-time low because of the lockdown."

In the wake of the festival and to ensure social distancing, Delhi Police has made elaborate security arrangements. 

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