Bengaluru, Jan 6: Cab aggregators are once again in news for the wrong reasons after an Ola cab driver misbehaved with a 34-year-old woman passenger and even threatened to kill her when she raised an alarm.
But what followed was worse. The woman, a software engineer, immediately called the Ola emergency number following which they asked her to check if the driver was drunk. She later pressed the emergency button on the Ola app but received a message asking her to dial 100. After the aggregator failed to help her, she said she was lucky to be saved by the public.
Reacting to the incident, an Ola spokesperson said, “We regret the unfortunate incident and have immediately terminated the driver-partner from the platform upon receiving the complaint.”
Shruthi G (name changed), an employee at a software company at Bagmane Tech Park in Mahadevapura, booked an Ola cab after her work in the evening of January 3. She booked pick-up stops at two locations as she had to pick her four-year-old daughter from the day-care centre, which is 2 km away from her house.
However, around 6.22 pm, when the cab reached Malleshpalya near Kids Castle, the driver did not stop the vehicle. He asked her to get down at the last drop location. She told him to stop and tried to open the doors but he locked the doors, insisting that she sit in the car. When she resisted, he held her hands and abused her; he even threatened to kill her if she raised an alarm.
The victim said she pressed the emergency button on the app twice but only got a message advising her to call the police.
When she called the Ola emergency number, the person at the other end asked about her condition and to check whether the driver was drunk. They called back after one-and-a-half hours when she was filing a complaint at the police station.
“Ola did not make any efforts to reach out to the police or do anything to track my location and help me in that situation,” she said.
The victim called 100 and the staffer at the control room asked her which area she was in. Since she was familiar with the area, Shruthi was able to give her location.
“First they told me that the area comes under Baiyappanahalli. Later, they said it comes under HAL. Finally, they figured out the location. It took 20 minutes for the police to reach the spot,” she said.
What saved Shruti was her sheer instinct and luck. Alone in the cab, she started raising an alarm. Luckily, commuters in the other vehicles next to the cab noticed her screaming for help and stopped the driver.
“If this is the kind of security Ola provides its customer, it is very questionable,” she said. “If we have to really call the police during an emergency then why they put out the number and emergency button, it’s a waste of time during that crucial situation. If they directly told us to dial 100 during an emergency, it will save time. Lakhs of commuters take Ola cabs thinking it is safe but they have no mechanism to check their drivers and track their customers in danger.”
Baiyappanahalli police said the accused Bhimashankar Malged was arrested and remanded in judicial custody following the complaint.
Comments
I think this is the best way police can do. Whoever do mischief and creating problem in their town should throw them to other state for 5 years. Istead of putting them in Jail.
They not allowed visit their family upto 5 years. Then they knows the values of human being.
send him to hell forever. he is a culprt
Kick him out to china or pakistan border
Huballi is not far....send him to Andaman.....or Saturn would be better....
Good Move... The authorities should recognize the trouble makers and give harsh punishment so that the society will be peaceful...
There are many authorities who wear bangles and fear the cheddis. its time to know that cheddis evil power are diminishing day by day and there is no need to worry and live in fear.
The authoriites should do their jobs without fearing the consequences... Do good to the society ... God's help come when our intention is right.
He should have been booted out at least for one year... so that other monkeys will learn .... He may be following the foot steps of his Guru Mutalik and may be demanding 10 laks to start a riot .....
Good Job done by the district police. he should be thrown behind the bars for ever for disturbing peace
Kick them out of Country.Waste Bodies.
Hats off to super star nukul (mr.s.s.nukul), d.c of uttara kannada, for at last showing the guts and courage of
Power of his respected post, to maintain the law & order of the district, by thrwoing out this so called \gandi naali ka
Keeda\" out of the district for the benefit of the peace loving people belonging to all the communities, who are allowed to live & let live harmoniously. Long live india & indians. Jai ho."
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