Served non-veg to Jain man, airlines asked to pay Rs 20K compensation

August 24, 2016

New Delhi, Aug 24: The apex consumer commission directed Swiss International Airlines to pay a compensation of Rs 20,000 to a flyer and upgrade his economy class ticket to business class for his future travels, as a penalty for serving him non-vegetarian food instead of a Jain meal he had opted for.

swissThe National Consumer Disputes Redressal Commission (NCDRC) upheld the district forum's order also directing Swiss International Airlines, to pay Rs 10,000 towards litigation cost and dismissed the revision petition filed by Mumbai resident Amit Jay Kumar Jain to enhance the compensation.

“The opposite party (airlines) shall be bound by its commitment to upgrade economy class to business class in one flight booked by the complainant from India to Europe or Europe to India with a rider that the complainant must undertake that flight within one year,” the bench presided by Justice Ajit Bharihoke said.

The bench, which also comprised member S M Kantikar, noted that the complainant was alerted by a co-passenger before he could eat the non-vegetarian food served to him.

“It cannot be said with certainty that the complainant consumed a morsel of non-vegetarian food. Thus, under the circumstances, the compensation awarded to the complainant seem to be reasonable and there is no cause for interfering with it,” the bench added.

According to the complaint, on May 6, 2011, while flying from Zurich to Mumbai, Jain was served with a non-vegetarian meal whereas he had opted for a special vegetarian Jain meal.

When he approached the district forum in Mumbai, the airline said the mistake was human error and offered that in future any one economy class ticket booked by the complainant from India to Europe or from Europe to India would be upgraded to business class and an apology was also tendered in writing.

The forum had also granted a compensation of Rs 20,000 and Rs 10,000 as cost towards the litigation to Jain.

Jain's appeal for enhancing the compensation was rejected by the state commission after which he approached NCDRC.

Comments

suresh
 - 
Wednesday, 24 Aug 2016

He tasted the non veg food. Otherwise how he knows that it is non veg food. Now by this compenasation do he will be back to his religion? What type of drama it is?

mastan
 - 
Wednesday, 24 Aug 2016

once they served me vegetarian food, insted of non-veg. i do complaint, i didn't receive any compansation.

Moshu
 - 
Wednesday, 24 Aug 2016

What would be the case if it is vice versa?

Ahmed K. C.
 - 
Wednesday, 24 Aug 2016

Good decision and justice.

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News Network
June 26,2020

Bengaluru, Jun 26: Karnataka Congress president DK Shivakumar on Thursday suggested that the cost of building and installing a new statue of Nada Prabhu Kempegowda in the Bengaluru airport should be borne by Kempegowda international airport (KIAL).

Shivakumar wrote to Chief Minister BS Yediyurappa and welcomed the decision of erecting a statute of Bengaluru founder Kempegowda at KIAL but he also suggested that the chief minister should not spend state government's money on this.

He said that the Karnataka government has done many favours to airport authority earlier.

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News Network
June 20,2020

Bengaluru, Jun 20: Continuing with the easing of restrictions under 'Unlock 1.0', the Karnataka government on Saturday authorised local bodies to fix timing for opening of public parks other than those in the containment zones between 5 am to 9 pm.

It has also mandated adhering to all the national directives issued to contain the spread of COVID-19 and the guidelines issued by the state government in this connection.

Noting that the government has been relaxing conditions under unlock 1.0, Principal Secretary Revenue N Manjunath Prasad, who is also the member secretary of the state disaster management authority in an order said, local bodies have been asked to set the timing between 5 am to 9 pm to open all parks that come under them and the government.

It said this would be applicable to only those parks that come outside the containment zones. Earlier in May, while relaxing the lockdown norms, the government had set 7 am to 9 am and from 5 pm to 7 pm for the opening of parks.

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News Network
April 10,2020

Thiruvananthapuram, Apr 10: Eight foreign nationals from Italy and United Kingdom, who were undergoing treatment in Kerala, have recovered fully from COVID-19, Chief Minister Pinarayi Vijayan said on Thursday.

The state reported 12 more positive cases of coronavirus on Thursday taking the total number of confirmed cases to 357, Vijayan said as he cautioned that the strict vigil against the pandemic will continue.

While the northern districts of Kannur and Kasaragod reported four cases each, two cases were reported from Malappuram district and one each from Kollam and Thiruvananthapuram districts, Vijayan told reporters after a COVID-19 review meeting here.

Of the eight foreign nationals, seven were undergoing treatment at the Ernakulam Medical College Hospital and one in Thiruvananthapuram Medical College Hospital, Vijayan said, adding that some of the patients were in a serious condition.

The seven foreigners from UK, admitted in Ernakulam medical college, were part of the group which had on March 15 tried to leave the country without permission while being under observation at Munnar, a hill station in the state.

The Italian tourist in Thiruvananthapuram was staying at a resort at Varkala near here and was admitted to hospital on March 13, Vijayan said.

"The recovery of this UK tourist group, which comprised of 83 and 76-year-olds is a testimony to our robust healthcare system and good treatment extended to these patients," the chief minister said.

It has been 100 days since the first COVID-19 case was reported in the state and since then, a total of 357 cases have been confirmed and currently, 258 patients are under treatment in different hospitals.

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